Alivio Medical Center

Iris xu

Unbelievable waiting time to get to talk to a representative. I just simply want to make an appointment. They have this strange call center thing which means you have to talk to a person who works in the call center separately operated by the clinic. So the call center people have no clue of the clinic at all. They just answer calls and transfer calls to the clinic and wait for them to call the patient. It’s just too inconvenient for patients.

Mary Reynaga

Every time I try calling to make an appoinment they pick up the call then hang up. The front desk has no customer service skills! They never call you back even when you leave a massage. Worst service by far!!

Judith Hernandez

I have been trying to make an appointment for a while now and have not received any response. I have left voice mails and spoke to a social worker who told me she would put in a request for the receptionist to call me back regarding setting up an appointment. Here I am two months later with no call back nor appointment.

Mercy Hernandez

Called to book an appointment took them 30 minutes to answer. Once the lady answered she asked me for the reason and all my information, once I gave it to her she said one moment please. I waited another 20 minutes just for them to drop the call.