JCPenney

Category: Department store in Springfield, Missouri

Address: 2825 S Glenstone Ave Ste 200, Springfield, MO 65804, USA

Phone: +14178834220

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Trevor Robert

Oct 3, 2022

Mens department is the cleanest most organized I have ever seen it, everything was either on sale discounted or clearanced out. Great prices and exciting new lines of clothing.

Christina Bristow

Sep 30, 2022

Purchased a pair of shoes, that I wore out of the soul within 12 days! The cost was over $30 for them. The dept exchange the old shoes with new ones. They lists the shoes as a defected manufacturer structure. I had the original box & receipt. It was within the 45 day policy. I wore the new pair today and the souls on theses shoes are doing the same wear in the same spot.

David Antonenko

Sep 29, 2022

Great place for your Big & Tall needs!

Ruthann Fahrlander

Sep 27, 2022

Buy 95% of my wardrobe here. Good quality, selection and style.

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Questions & Answers

I have a dress I got for Christmas without a receipt. Will they exchange it

Heather Cloud | Oct 4, 2020
Tamika Miller | Oct 4, 2020

They should

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How do I return a wrong size purchase?

Robert L. Killam | Oct 4, 2021
Bylinda “Doer of Something” | Oct 4, 2021

Just take it to any check out station with your receipt if you want to return it.. Don't need receipt if you just want to swap it for the correct size

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Good luck with that...

Michael Lumby | Oct 4, 2020
Kyle Houck | Oct 4, 2020

What's question

Where is the return for online shopping located in the store?

Laura Ireland | Oct 4, 2020
Samantha Rus | Oct 4, 2020

Ask the service desks; they do returns too.

Is JCPenney closing in Springfield MO

Violet Fries | Oct 5, 2019
Cliff True | Oct 5, 2019

Just the home store is. Not the main store.

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When do you have prom dresses available?

Julie Norris | Oct 5, 2019
Gary Rogers | Oct 5, 2019

Haven't shopped ,for a prom dress,in a little over 20 yrs.

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Are the $10 coupons available?

Roxanne Taylor | Oct 5, 2018
Debbie Turner | Oct 5, 2018

I really don't know about the coupons I wish I did sorry

I purchased a pair Nike Air Monarch IV about a month ago and they are very uncomfortable and do not fit properly. They are a size 13 (4E). What steps can I take if any, to exchange for a different shoe. I've worn Reboks for many years.

larry brazeale | Oct 5, 2018
Rena Rubles | Oct 5, 2019

If the store won't refund or exchange then contact nike directly, they have a very accommodating return process, you send in the shoes with the claim number you receive after filing the damage claim, they assess your complaint and issue a voucher. That's what I did when buying air max from shoe carnival because their return/exchange policy is horrible. Jcpenney is usually VERY good about their return/exchange process. I've never had an issue with jcpenney- they've always been great.

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Need the low priceas on pools and how many points I have

Martha Riley | Oct 5, 2018
Samantha Herat | Oct 5, 2018

Call or go to the store

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Where is the TV section

Robert DiBenerdini | Oct 5, 2018
Chris McKay | Oct 5, 2018

Don't have them at the mall try their home center on Primrose

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Who does the buying? Everything is for teenagers and it is in awful taste. Teens are not the customers with the high limit credit cards. Walked thru entire store and could not find one thing to buy for mature women.

Bonnie Dunbar | Oct 5, 2018
briana true | Oct 5, 2018

Both my mom and myself always find things we like. We go to penney's at least once a month. They are constantly getting new things in every couple of weeks. Maybe you should give it another try.

Can not find when the store opens for Thursday and Friday Nov. 23 and 24. And I wonder when they start passing out the reward cards. The ad says come early to recieve one but wondering how early and when they open Friday.

Tammy Inman | Oct 5, 2018
briana true | Oct 5, 2018

I know this is kinda of late, but if you still need a rewards card, I think the home store has them. Hope this helps.

Is this store one of the stores going out of business?

Twyla Mobley | Oct 5, 2018
briana true | Oct 5, 2018

No, the stores going out of business are ones in smaller towns. The only reason stores are closing is because they aren't profitable. But the Springfield store is one of the biggest in this region so it's not going anywhere.

Is the store in Battlefield Mall closing?

Charlotte Ramos | Oct 5, 2018
briana true | Oct 5, 2018

No, the stores going out of business are ones in smaller towns. The only reason stores are closing is because they aren't profitable. But the Springfield store is one of the biggest in this region so it's not going anywhere.

Answer your phone until real closing hours! I'm calling and its 8:30 not 9:00 pm! Springfield Mo. Do you have a staffing problem?

Tori Mathis | Oct 5, 2017
charles thorpe | Oct 4, 2021

Can I get iPhone at any of it in store?

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