Republic Services Recycling - Southside

Mikayla Douglas

I had them for over a year and my last 6 months with them they never picked my trash up when they would they would throw it all over my yard and leave trash in our cans. When I finally cancelled they didn’t pick my trash cans up for over a month then told me they we’re going to charge me even tho they still weren’t picking them up with me leaving them out for that whole month. I just checked my old account to see where my refund was and they credited it to an account I’ll never use again. When you talk to people they are super nice but it’s always a 30min hold. I would honestly check out waste management and never get an account through republic.

Julia CR

Terrible service all around, trash is never picked up and customer service is not helpful at all. Not only do I have my trash bins out on the pickup date but 24/7, the lid is completely closed as they request and yet I am always skipped unless I call and report it. I have utilized the website to report missed trash pickups, and my reports are never taken care of. Both my partner and I work the same business hours as Republic Services so it is extremely difficult for us to take time out of our day to call, when we call during our lunch breaks, the hold times are too long, which means we need to take unpaid time from our job just to call. This week alone we called 3 times, and what did customer service do? They said they had “notated our account” and that we would have to call and report this every time it happened. How is this fair? Not getting a service we’re paying for and on top of that, request time off from work just to call each and very week.

jason duncan

Absolute worst , charged a fee that didnt show up online when I paid and then charged a fee for not paying a fee I didnt even know I had. I was told they could only take one off even though we just switched companies in the county, I really hope enough people complain and get this company out of our district in the county.

C T

They don't reliably pick up my recycling every week, and when they do, it seems like something from my bin spills on the ground. Yet they charge more than the last company we had by $20 per cycle? Avoid this company if you can, although I don't think most people have a choice which is probably the only reason they still have any business. Oh and their customer service is garbage, I never get an answer when I call and my emails go ignored.