Shoe Dept. Encore

Category: Shoe store in Sevierville, Tennessee

Address: 1408 Parkway, Sevierville, TN 37862, USA

Phone: +18654291388

Opening hours

Sunday: 11AM–7PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–9PM

Reviews

Brandi C

Sep 18, 2022

Clearance is awful for kids. Very limited. Adult shoes are just getting uglier. Kids section has alot of options but my kid wasn't excited about any of it.

angie curtis

Sep 4, 2022

I'm visiting this location to return three pairs of shoes that I had purchased for my granddaughters. I was in the area for a weekend outing and had them in the car with me and decided to return them here. Jen, the associate that processed the return started asking me how long the shoes were worn, after looking at the soles of the shoes. So basically she was accusing me of returning used merchandise, very very unprofessional! Those shoes were as white as snow and had never been worn anywhere. I had my receipt and the purchase date was 8/20/2022. They did not fit and so they were new in the box! Told her they had never been worn and I did not appreciate being accused of returning used merchandise, she never said a word, no apology at all. I had planned on shopping in the store, but I decided to give that store none of my business! I hope you train your personnel to be kinder to the people that do choose to shop in your store.

Betty Brewer

Aug 9, 2022

Was able to find what I was looking for and at a great price, especially in my small size.

P. Boyd

Jul 19, 2022

Great deals

Thanks! Your review is awaiting moderation.

Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 4, 2022
Shoe Dept. Encore | Sep 4, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 4, 2022
Shoe Dept. Encore | Sep 4, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. Encore | Sep 4, 2022
Shoe Dept. Encore | Sep 4, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Can an item purchased at a SHOE SHOW MEGA location be returned to a SHOE DEPT./SHOE DEPT. ENCORE location?

Shoe Dept. Encore | Sep 4, 2022
T Wheeler | Sep 4, 2022

Yes

Can an item purchased online be returned to either a SHOE SHOW MEGA or SHOE DEPT./SHOE DEPT. ENCORE location?

Shoe Dept. Encore | Sep 4, 2022
Betty Brewer | Sep 4, 2022

I'm not sure, but Google an Encore location and ask. Everyone there is very friendly and helpful.

What is your donation policy?

Shoe Dept. Encore | Sep 4, 2022
Jeff Sauber | Sep 6, 2022

I have not known this company to solicit donations unless for specific charities at checkout like most others.

Can you make returns?

Judy Smith | May 7, 2022
Veronica Harrell | May 7, 2022

Yes with receipt.

Read More

Do you carry Danish?

Vickie Preiss | Oct 5, 2019
Glenn | Oct 5, 2019

You need to call them. They don't pay attention to this. This isn't their site.

Read More

Do you carry work boots?

Bernadette Dean | Oct 5, 2019
Glenn | Oct 5, 2019

Yes they do.

Read More

Does this store carry Outwoods sandles

Beulah Rushing | Oct 5, 2018
Nicole Burdette | Oct 5, 2018

Not sure about the certain brand I only shopped there while on vacation but they have a large variety of shoes with great prices!

Does the shoe dept. Sell diabetic shoes?

thomas durham | Oct 5, 2018
Micki Gfellers | Oct 5, 2018

I have been there quite a bit and I have never seen that type of shoe. That doesn't mean they don't you would have to call them. They might be able to order those for you.

Can I return a pair of shoes that were purchased on Oct. 7, 2017 from the Shoe Dept. store in Demopolis, Al to The Shoe Dept. store in Gatlinburg, TN? Thanks in advance, Lisa22 Mangum

Lisa22 Mangum | Oct 5, 2018
Autumn | Oct 5, 2018

As long as they’re NOT WORN outside, and you have THE BOX AND RECEIPT with the shoes in them. You don’t have a return time, whenever is best for you.

Read More

Do you have these boots po#47063, stock # 032116 . Thank you

robert gilliland | Oct 5, 2018
Tommy Hudgins | Oct 5, 2018

You would need to go to their website or contact the store directly.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places