Hilton Garden Inn Jackson Downtown

stlpd13

Stayed for a family reunion recently. A few small negatives about the rooms, however most, if not all were remedied quickly by an AMAZING staff. From the front desk, to the valet and housekeeping, everyone was top notch. Especially Mr. Williams who went above and beyond while making sure all of our events went off without a hitch. Fantastic job!

jehannah storeyed free eseysysysy eyeeaftqtaeuut

Arrive at this beautiful Hilton in old downtown Jackson drive 5 1/2 hours from Georgia for a funeral service @ 1:50 am with our 10 year old and 4 month baby Front desk lady was okay for a Hilton experience didn’t receive a friendly greeting as we are used to, gave us our room key and the valet guy helped us up to our room. Our room was not made, pillow cases not on pillows and pillows sitting in chair bed not completely made so we immediately headed back to the front desk. Told her the issue she placed us in a bigger room with beds made perfectly. Called up from front desk right away to ask us how room was, at the time I hadn’t really looked around it’s late. I told her it was fine. Got all our things together and valet guy I starter checking bathroom found hair on floor call down immediately to inform the front desk. I would have left but it’s in the middle of the night. We were extremely tired , so after finding hair I started to really take a look around found all kinds of things on the floor under the beds in the towels and I completely mortified! I would not recommend this place. Strong odor of urine should have been a sign but of course it’s late. I have a background in hospitality and this is completely unacceptable and for the price. I’ve taken pics and videos and will be in contact with the company about this manner. Couldn’t get much sleep at all because of the filth!

Josh Hopson

Stay Lasted 3 Hours. This is the first time in an extensive amount of travel I’ve ever checked out of a hotel without staying. The toilet did not flush. There was hair in the shower, on towels and pillows. There were stains on the pillows and bedding. The floor needed to be vacuumed. It was just gross. I will say the staff was accommodating and friendly though with my issue and I drove to a nearby out Marriott property without further issue. I wouldn’t stay here.

Antoinette Smith

The hotel itself is lovely and the staff we encountered were very friendly and accommodating. The room was clean though relatively small, which is no surprise for any older city hotel. However, our thermostat would not go below 76, so the room was very uncomfortable. And the surrounding area was fairly rundown, with an Amtrak station across the street that attracts a fair number of homeless people. On a Saturday night in December there were a decent number of people lined up at the club across the street, and a strong smell of marijuana in the hotel lobby. There is a small patch of grass across the street for dogs to relieve themselves, but it doesn't necessarily feel safe at any time of day. We wound up leaving a day early and going to a different hotel that was more comfortable in many ways.