New Hope Psychiatric Services of the Carolinas, PLLC

Marshall Beattie

Doc is nice. The supporting staff is awful. Waited multiple hours on different occasions. Sent my prescription to the wrong pharmacy. I had to call in to the receptionist nearly 15 times to get her to send it to the correct one. I got the "oh we're working on it" run around. But, once I said I'd wait on hold until it's completed, thats when it could be completed. Seems the receptionist is the problem here. No sense of customer service or urgency. Unfortunately this is the only practice I know of in Charlotte that takes health insurance.

Big Ticket

Thank you for all that you do Dr. Norman! You are truly a blessing.

Laura Alasadi

My sister is seeing someone there and it is disrespectful for someone to pick up the phone there and hang up on her .Then she calls back and gets put back on hold and someone picks up not saying nothing and plays music she started first call at 4 pm and got hung up on .YOU ARE NOT SUPPOSE TO LEAVE ANYONE ON HOLD LONGER THAN FIVE MINUTES AND THIS UN PROFESSIONAL AND WHO EVER IS IN CHARGE THIS MATTER NEEDS TO BE TAKEN CARE OF IMMEDIATELY .I will be be talking to hire up about this.

Taylor Green

Tonja is someone I wish I could replicate so that everyone could experience such a supportive mental health professional. I’ve been with Tonja for about 2 years, but I’ve experienced going to other Psychiatrists for about 8. She is by far the most genuine person I have ever met with. Wait times can be long, but I rather plan and wait than get into someone’s office right on time and have them glancing at the clock/making me feel rushed. She honestly cares about her patients and I wish I could have her as a therapist as well - Again, wish there were more like her!