The Citizen at Shirlington Village

Larry Bradley

Provides great customer support and attention to details. Prompt in responding to customer service. Professional office staff. The maintenance staff ensures that the customers comes first.

Taylor Adams

On three separate occasions, I tried to submit my renters insurance policy into the third party site required by Citizen with no email confirmation of rejection/acceptance or response of any kind. I'm now being charged a monthly "asset protect fee" even though I've already paid our renters insurance in advance. After multiple emails to management since our lease began two months ago, I received little response or assistance from the community manager. He basically said we were SOL and to call the third party service line. His response was rude and dismissive. My impression is that management cares more about squeezing every last dollar from you rather than retaining decent tenants. Oh, and there isn't a month that goes by without the fire alarm going off (oftentimes in the the middle of a week night or during a torrential downpour). Also, it's been over a year of construction to repair the units that burned in a fire last summer. It's been hard trying to prevent my dog from stepping on debris (including loose razor blades and nails) and ingesting chicken bones thrown onto common walking paths by the workers. We will not be renewing our lease. Although, I want to give a HUGE shout out to the maintenance team, George, and Tasha who go above and beyond to help meet residents' needs.

Madi Sunderland

I would give this place zero stars if I could. Management is horrendous and everyone is totally incompetent. When you call, no one ever answers. You get a voicemail that tells you to leave a message so your call may be returned during business hours. Last I checked, 2:30pm was not outside of business hours. As many other reviews state, the turnover is unreal and all the leasing members are unhelpful and totally clueless. On top of that, the fire alarm goes off every six or so weeks in the middle of the night (3am) and goes off for about 45 minutes. Everyone stands outside in the heat or freezing cold waiting for it to go off. The next day you open your email to a lame excuse about how “the temperate drop caused the alarm to sound” or a “malfunction in a pipe.” Yet all of the surrounding apartment complexes in the area do not seem to have a problem and they endure the same exact temperatures…. The elevators will go out and not be fixed for weeks on end. I am fortunately able-bodied but what about those who need accommodations? Moving out was a nightmare of course, due to extreme disorganization. Management called my roommate claiming she did not return all keys, which she did, and had taken picture proof knowing the incompetence that more than likely ensue. Lastly, we are STILL waiting for our security deposit refund. We inquired via email (and phone call but, see above) and get a run-around that it is “being looked into” and that someone will get back to us. I could go on and on but I think you get the point. DO NOT LIVE HERE. I would not live here again if it was the last complex on the planet.

Jake Tryder

George from the maintenance team was fantastic, I have lived here for 2 years now and just recently moved to a different unit, some things in the apartment needed to be touched up and fixed and George came and took his time to do everything right. Taheita in the main leasing office has been such a help in the process of transferring over leases and making my move easy while also being very accommodating to my million questions.