Hampton Inn Cortland

Zack Sosebee

This hotel is not trustworthy. I would not trust their management team. I booked a hotel at 9:30 on a Wednesday in the airport. Could not get an evening rental car at Syracuse and called to cancel within 30 min of booking. The employee understood and said her manager would waive it and cancel, no problem. They still charged me. I’ve spoken to their manager who essentially accused me of being dishonest and “went to investigate.” It has been 2 weeks with 0 response and I’ve called at least 5 times and left messages for him and with his employees. They basically took my money for nothing and will not even return my call.

Laurie Appel

For a mid price hotel, this was excellent the rooms were clean and large and the breakfast was plentiful. There were little extra touches like an afternoon snack, a welcome sign for graduation families and amenities for free if you forgot something. Moreover the staff could not be nicer or more helpful. And they didn’t price gouge for graduation weekend like Ithaca hotels did!

Richard Neuman

I booked and paid in full for two rooms three weeks in advance to accommodate four guests. However, the front desk clerk advised that the hotel was overbooked upon our arrival at 11:15 pm. We traveled to the hotel at night for six hours in a snowstorm and were tired. Unfortunately, we did not receive the courtesy of a phone call or email from the hotel. Further, the clerk said there were no available hotel rooms within a 30-mile radius due to snow. I asked to speak to the General Manager, but the clerk advised Sam Ferro refused to talk with me because he was home, in bed, off the clock, and dismissed us and our predicament. Further, the clerk admitted Mr. Ferro canceled our rooms to accommodate a utility company's last-minute bulk booking for their workers due to the snowstorm. As a Hilton Honors member, I called Hilton customer service for relief and filed a complaint. The customer service rep agreed what the property did was wrong, but because it was a franchise, they could not force the hotel to refund our rooms because the booking was through Hotels.com and not directly with the hotel. The night clerk did find one room and offered to provide two rollaway beds at no additional cost. But unfortunately, she could not fit even one rollaway bed because the room was too small. The following morning, I confronted Mr. Ferro, who again dismissed our issue. Further, Mr. Ferro tried to cover his action by lying and claiming without proof or backup that "someone (other than him) called the hotel and canceled the reservation." Again, this was to avoid refunding our rooms. Mr. Ferro focused on the larger utility company booking prize, refused to refund our rooms, and continued his lies to Hilton customer service. Hilton Customer Service dismissed our issue too and was not helpful. Thankfully, Hotels.com was able to convince him to refund one room. Thank you, Hotels.com, for stepping in where Hilton should have. General Manager Sam Ferro and Hampton Inn/Hilton advertise a 100% satisfaction guarantee stickered all over the front counter. But unfortunately, it's false advertising because they do not honor it. The General Manager, Sam Ferro, is a liar, not qualified to service guests satisfactorily, and both he and Hilton dishonor their advertised 100% satisfaction guarantee.

James Davis

Service is great. They keep everything super clean. Food is fantastic. And they seem to always be upgrading or improving something every time we come, there seems to be pride in the staff and it shows in how well run, clean, and nice everything is. Will continue to be where we stay whenever we’re in Cortland.