Central California Alliance for Health

To answer questions about CPAP supplies, please call Alliance Member Services at 800-700-3874 (TTY 800-735-2929 or 711).

You can call Alliance Member Services at 800-700-3874(TTY 800-735-2929 or 711).

When it comes to your health care, we take your privacy very seriously. For more information, please read our Notice of Privacy Practices: www.thealliance.health/notice-of-privacy-practices/.

Hi! You can call Alliance Member Services at 800-700-3874 (TTY 800-735-2929 or 711).

The main line does not work due to the PG&E shutdown Contact the Salinas and Merced offices for assistance. The Alliance website will provide more information on this. www.ccah-alliance.org

You can visit our website and request a new card online: www.ccah-alliance.org/aspnetforms/MemberOrderForm.aspx. You can also call Alliance Member Services at 800-700-3874 (TTY 800-735-2929 or 711).

Your Medi-Cal plan offers dental benefits for both children and adults. The services are covered by the Medi-Cal Dental Program. Here is a list of providers in Santa Cruz County: www.dental.dhcs.ca.gov/MCD_documents/members/provider_referral_list/FQHC_dental_provider_list.pdf#page=45.

As a member of the Alliance, you will get an Alliance Member ID card. Your Member ID card contains important information. The Alliance card is different from your Medi-Cal Benefits Identification Card (BIC) but you need both. Always carry both cards with you and show them any time you get medical care or medication. If you have other insurance cards, like Medicare, you should also show them.

Your Medi-Cal plan offers dental benefits for both children and adults. The services are covered by the Medi-Cal Dental Program. Find more information at www.thealliance.health/for-members/get-care/other-services/dental-and-vision/.

The Alliance offers transportation services to eligible members to get to medical services. For more information, visit www.thealliance.health/for-members/get-care/transportation-services/.

The Alliance covers hearing services. We cover hearing aids if you are tested for hearing loss, the hearing aids are medically necessary, and have a prescription from your doctor. For more information, see our Member Handbook: www.thealliance.health/wp-content/uploads/2022-Medi-Cal-EOC_-Final.pdf.

The Alliance covers health services provided in your home, when prescribed by your doctor and found to be medically necessary. Home health services are limited to services that Medi-Cal covers such as part-time skilled nursing care, a part-time home health aide, medical social services and medical supplies. See our Member Handbook for more information: www.thealliance.health/wp-content/uploads/2022-Medi-Cal-EOC_-Final.pdf.

For most members, Medi-Cal is automatically renewed. If the member’s county cannot confirm all of their information to automate the renewal, a packet will be mailed to the member. All forms inside this packet must be filled out and returned. The requested information can be returned to the county via phone, mail, fax or in person. If a member does not receive a renewal packet, they can reach out to their county office to ensure their information is up to date.

No. Alliance offices are open for members to come speak to an Alliance representative if they have questions about their health plan. Find information about urgent and emergency care at www.thealliance.health/for-members/get-care/urgent-care/.