Independence Blue Cross

Category: Health insurance agency in Philadelphia, Pennsylvania

Address: 1901 Market St, Philadelphia, PA 19103, USA

Phone: +18002752583

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8AM–6PM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: Closed

Reviews

Brian Drummond

Oct 2, 2022

Elizabeth Scott did an exceptional job helping me navigate our various health insurance options.

Ian Cohen

Sep 30, 2022

Great experience with Ramiro Ruiz-Rosario. Quickly directed me to the most effective plan for my needs and was patient and kind in answering my many questions. Kudos to him and IBX's values in treating customers!

debra disantis

Sep 27, 2022

After four exhausting calls with ibx and being pawned off to various departments, I finally found Tiffany Johnson. Very helpful and went the extra mile. Explained everything clearly and offered assistance in the future. Great experience. More should be like her.

Jennifer

Sep 22, 2022

ALEXIS HOWARD - she is one of the main reasons I stayed with Blue Cross. She has been a tremendous help in figuring out the best policy under my current circumstances and needs. She was also a gem when I crossed paths with her during the start of the pandemic. Patient, Thorough, and Knowledgeable on all plans. Highly recommend asking for her as your agent. I hope a huge bonus is in store for her come end of quarter.

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Questions & Answers

I had the first shingles immunization years ago. Do I need to get the newest, shingrix too?

Annemarie Regan | Oct 2, 2019
kaylara geikel | Oct 2, 2019

That would be a question for your doctor to answer

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is there a directory for rx

Ana malcom | Oct 1, 2020
Davida Douglas | Oct 1, 2020

Yes right on the website, ibxmedicare.com. Under find a drug.

direct me to the quarterly over the counter order form

DEREK HELLIWELL | Oct 2, 2019
Ernest Peebles | Oct 2, 2019

I don't know what you're referring to.

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Where to get X-ray done

A Google User | Oct 2, 2019
Ernest Peebles | Oct 2, 2019

Check your medical insurance card and your primary care physician.

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My gym is closing. Where can I get a list of silver sneaker locations. My zip is 19012.

Joanne Labiak | Oct 2, 2019
Dana Robinson | Oct 2, 2019

Contact IBC at 1-800-275-2583 and they should be able to assist you with that.

what happens if plan member moves to another state?

Sydney Brokenborough | Oct 2, 2019
kaylara geikel | Oct 2, 2019

Find a plan in that state effective the first of the month

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where in Phila. can I get a pair of reading glasses covered by my policy>

Joseph McCarthy | Sep 24, 2022
Kenn Kazz | Sep 24, 2022

Call the number er on your card. It all depends on your policy.

where can I find OTC products?

Robert Rathsmill | Aug 2, 2022
Eva Suriani | Aug 2, 2022

Otc is over the counter...typically any pharmacy, often even Walmart, target etc

Is the Keystone health plan coverage renewed automatically?

Varughese N Mathew | Oct 1, 2021
Independence Blue Cross | Oct 1, 2021

Hi Varughese - We can look into this for you. Please send your info to www.ibx.com/askibx and we'll reach out directly to assist. Sincerely, Emily

Eye doctor accepts Keystone 65 but not Davis Vision. Charged me $35 for refraction and $180 plus for lenses on my annual checkup. I used frames I already had. Is this charge from them correct?

Christine Parker | Oct 1, 2021
Independence Blue Cross | Oct 1, 2021

Hi Christine! We can look into this for you. Please send your info to www.ibx.com/askibx and a rep will contact you directly to assist. Sincerely, Maureen

Medicare Part B prescription drugs: what is step therapy

Amy Polk | Oct 1, 2021
Independence Blue Cross | Oct 1, 2021

Hi Amy - We'd like to help. Please send your info to www.ibxmedicare.com/help and we'll reach out directly. Sincerely, Emily

does independence blue cross have a philanthropy and if yes, how does a non profit apply.

Esther Glick | Oct 1, 2021
Independence Blue Cross | Oct 1, 2021

Hi Esther! Please visit www.ibxfoundation.org for information about our programs, eligibility and grant funding opportunities. Sincerely, Emily

Medicare supplement plan N will cover for c-pap machine and its monthly supplies?

Maria Kumar | Oct 1, 2021
Independence Blue Cross | Oct 1, 2021

Hi Maria, thanks for reaching out! We'd like to help. Please send your info to www.ibx.com/askibx and we'll reach out directly. Sincerely, Naia

Billing question....does keystone health east use a third party billing for ach payments...the company is called EDI? I am extremely upset and need to know why this shows up on my bank statement...EDI is a business to business companybusiness compa

Colleen Thomas | Oct 1, 2021
Independence Blue Cross | Oct 1, 2021

Hi Colleen – We’d like to take a look at your account. Please send your info to www.ibx.com/askibx and we’ll reach out directly. Sincerely, Emily

What is your claims address for billing.

Clory Green | Oct 1, 2021
Independence Blue Cross | Oct 1, 2021

Hi Clory! Please send your information to www.ibx.com/askibx and rep will contact you directly to assist. Sincerely, Maureen

i want toi travel to costa rica, they require i have insurance to cover in case i get sick there, does ibx cover in costa rica?

Ryan O | Oct 1, 2021
Independence Blue Cross | Oct 1, 2021

Hi Ryan! Please send your info to www.ibx.com/askibx and a team member will contact you directly to assist. Sincerely, Emily

I did not receive my bill for July. What should I do?

Ilene Warner-Maron | Oct 1, 2020
Independence Blue Cross | Oct 1, 2020

Hi Ilene - We're truly sorry about that. We'd like to help.Please send your information to ibx.com/askibx, someone will reach out directly. Sincerely, Jessica D.

Do they accept independence insurance her for a physical to get my driver's license

Karlton Johnson | Oct 1, 2020
Independence Blue Cross | Oct 1, 2020

Hi Karlton! Please send your inquiry and contact info to www.ibx.com/askibx and a rep will contact you directly to assist. Sincerely, Maureen G.

With keystone 65 basic plan have coverage for transportation to doctor’s office?

Irene Murphy | Oct 1, 2020
Independence Blue Cross | Oct 1, 2020

Hi Irene - Please send your info to www.ibxmedicare.com/help and a team member will contact you directly to assist you. Sincerely, Jessica D.

Does IBC pay international claims while traveling?

Don Barr | Oct 1, 2020
Independence Blue Cross | Oct 1, 2020

Hi, Don-- We'd like to help get you the information you need. If you provide your information at ibx.com/askibx, someone will reach out directly to help. Sincerely, Jen T.

How to pay bill on line

Trish diPietrae | Oct 1, 2020
Independence Blue Cross | Oct 1, 2020

Hello Trish - We'd like to help. If you could provide your information to ibx.com/askibx, someone will reach out directly. Sincerely, Jen T.

Find my statement

Rebecca Wilson | Oct 1, 2020
Independence Blue Cross | Oct 1, 2020

Hi Rebecca - We'd like to help. If you provide your information to ibx.com/askibx, someone will reach out directly. Sincerely, Jen T.

Where can I go for a blood test with my insurance

Richard HOWARD | Oct 1, 2020
Independence Blue Cross | Oct 1, 2020

Hi Richard, we'd like to help! Please send your info to www.ibx.com/askibx and we will contact you directly to assist. Sincerely, Stephanie K.

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How can I find out if chiropractic coverage is on my plan

Al k | Oct 1, 2020
Lawrence C Clarke | Oct 1, 2020

If you haven't already, make sure you create an online portal. All of your benefits are listed under your plan and you even have access to a care cost estimator that'll let you know a range of what you'll be responsible for. The plan will list Chiropractic services under Spinal Manipulation as the benefit. Hope this helps...

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I moved from brooklyn to PhilAdelphia My kids had Blue cross Blue Shield Is this the same company? Can you transfer the insurance from New York to PhilAdelphia, please? Or what should I do?

Judith Ferus | Oct 1, 2020
Independence Blue Cross | Oct 1, 2020

Hi Judith, we'd like to help! Please send your info to www.ibx.com/askibx and we will contact you directly to assist. Sincerely, Stephanie K.

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Hello, I am trying to find insurance coverage with you. Whenever I try, I am guided to a different site. Can you provide me with an email or website address? Thank you

XEOFIRE XEOCHANGE | Oct 1, 2020
Independence Blue Cross | Oct 1, 2020

Hi there, we'd like to help! Please send your info to www.ibx.com/askibx and we will contact you directly to assist. Sincerely, Stephanie K.

do your records go back to the late 70's ?

Edward Goodman | Oct 2, 2019
Independence Blue Cross | Oct 2, 2019

Hi Edward, we'd like to help! Please send your info to www.ibx.com/askibx and we will contact you directly to assist. Sincerely, Stephanie K.

Is there a customer advocate at IBX?

Timothy Dolan | Oct 2, 2019
Independence Blue Cross | Oct 2, 2019

Hi Timothy, we'd like to help! Please send your info to www.ibx.com/askibx and we will contact you directly to assist. Sincerely, Stephanie K.

so ive been with blue cross for years quit smoking marlboros 7 monthe ago when do i see sn adjustment i cost of ins?

Allen Wallach | Oct 2, 2019
Independence Blue Cross | Oct 2, 2019

Hi Allen - Please submit your info to www.ibx.com/askibx and a member of the team will reach out directly to assist. Sincerely, Karlee A.

Can I go to any minute clinic for a non emergency

Marie Bartkowski | Oct 2, 2019
Roxanne Andrews | Oct 2, 2019

Sure, but you'll have a copayment

I am a member how do I find specialists in my network?

Lynn Iovino | Oct 2, 2019
Independence Blue Cross | Oct 2, 2019

Hi Lynn, we'd like to help! Please send your info to www.ibx.com/askibx and we will contact you directly to assist. Sincerely, Stephanie K.

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I lost my wallet and I need a new card. How can I get one

Thea Jackson | Oct 2, 2019
Independence Blue Cross | Oct 2, 2019

Hi Thea, we'd like to help! Please send your info to www.ibx.com/askibx and we will reach out to assist. Sincerely, Stephanie K.

When do I get my $30.00 per 3 months for drug store supplies from my HMO. Does it come by mail? It has been 3 months.

Lori Corbman | Oct 2, 2019
Independence Blue Cross | Oct 2, 2019

Hi Lori, we'd like to help! Please send your info to www.ibx.com/askibx and we will contact you directly to assist. Sincerely, Stephanie K.

Is Keystones 65 basic lab network LABCORP?

Charles Goens | Oct 2, 2019
kaylara geikel | Oct 2, 2019

It will depend on your primary care provider , call the member help team to confirm your lab

Looking for a male Dr close to me in Lower Marion.

Timothy Cahill | Oct 2, 2019
Jon Moore | Oct 2, 2019

I am not sure.

My income is 35,000.00 a year , how much i will have to pay for idependence healthcare per month ?

Hoa Nguyen | Oct 2, 2019
Independence Blue Cross | Oct 2, 2019

Hi Hoa, we'd like to help! Please send your info to www.ibx.com/askibx and we will contact you directly to assist. Sincerely, Stephanie K.

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where can I get a letter stating that my benefits ended on June 30, 2018.

Gwendolyn Collins | Oct 2, 2019
Independence Blue Cross | Oct 2, 2019

Hi Gwendolyn, we'd like to help! Please send your info to www.ibx.com/askibx and we will contact you directly to assist. Sincerely, Stephanie K.

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How do I choose a PCP?

Pamela Andre | Oct 2, 2019
Jon Moore | Oct 2, 2019

You can go to www.ibxpress.com to find a doctor.

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Where can I find a gym with water aerobics in Phila. area that accepts SilverSneakers

Janice Burton | Oct 2, 2019
kaylara geikel | Oct 2, 2019

Call silver sneakers 18665847389

Does IBC offer Medicare supplement plans with AMAC? The Association of Mature American Citizens

Jake Kody | Oct 2, 2019
Jon Moore | Oct 2, 2019

I am not sure. You should call them to find out.

Does BC/BS Personal Choice PPO cover gym memberships?

Lauren Elwell | Oct 2, 2019
Independence Blue Cross | Oct 2, 2019

Hi Lauren! Thanks for reaching out. Our Executive Inquiries Team can assist in answering questions specific to your plan. Please send your information to www.ibx.com/askibx and a rep will contact you directly to assist. Sincerely, Maureen G.

Where is the closest parking for this building?

Sharon Shaffer | Oct 2, 2019
Jon Moore | Oct 2, 2019

Across the street.

I have completed my biometrics screen on your web site. Why did I NOT receive credit for the check up with my PCP in February and the 50 points required to complete my waiver?

Dale Hull | Oct 2, 2018
Independence Blue Cross | Oct 2, 2019

Hi Dale, I'm sorry for the inconvenience. Please send your contact info to www.ibx.com/askibx and we'll have someone reach out directly to assist you with this. Sincerely, Allison K.

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How do I submit Nutrisystems bills to Blue Cross for reimbursement. I am on medicare and security 65- Plan C. Thanks Marilyn Getz

Allen Getz | Oct 2, 2018
Independence Blue Cross | Oct 2, 2018

Hi Marilyn, please send your info to www.ibxmedicare.com/help and we'll have a rep reach out directly to assist you with this. Sincerely, Allison K.

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I recently moved from Canada and would like to get a health insurance. I am not eligable for Medicare as I have not worked in the US sufficient time. Are there plans available for me?

glenda duhard | Oct 2, 2018
Independence Blue Cross | Oct 2, 2018

Hi Glenda, it sounds like you'd like to learn more about special enrollment due to your recent move! This should help you get started: https://www.ibx4you.com/shop_health_plans/special_enrollment.html. Sincerely, Allison K.

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How do I get a breast pump with insurance

frankgottibaby14 | Oct 2, 2018
Jon Moore | Oct 2, 2018

I don't know. You would have to contact them to find out.

We are retired. We have Medicare Part A an B an AARP Plan F. Do you have supplwmental medicare?

Jeanette Marston | Oct 2, 2018
Jon Moore | Oct 2, 2018

I don't know. You would have to contact them to see.

do I need a referral for a special doctor

Sylvana Molina | Oct 2, 2018
Jon Moore | Oct 2, 2018

Yes, if you have Keystone Health Plan East!!!

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Will Keystone East cover the cost of the Y?

Cynthia Alvarez | Oct 2, 2018
Jon Moore | Oct 2, 2018

It will cover up to 150.00 after 120 visit in one year.

I have personal choice. Is an xray away a foot specialist covered?

Kevin Kady | Oct 2, 2018
Ann Hartzell | Oct 2, 2018

Call them. The number is on your insurance card. You'll need it for your account number.

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I need affective and epiation date when I was with blue cross blue shield years ago

Yvonne Santa | Oct 2, 2018
Rasahn McDuffie | Oct 2, 2018

Call Customer Service

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How can I get a quote for coverage?

Susan Benya | Oct 2, 2018
Jon Moore | Oct 2, 2018

Just call them directly.

If I want change my primary care doctor

Angela James | Oct 2, 2018
Jon Moore | Oct 2, 2018

You can go through the IBX portal to find a new primary doctor that can meet your needs.

My daughter turns 26 this year. Does her insurance coverage end with her birthday or at the end of the year?

Eugenia V Ellis | Oct 2, 2018
Jon Moore | Oct 2, 2018

Birthday!!!

What facilities can i get blood work done at that take IBC?

Joel Fox | Oct 2, 2018
Ann Hartzell | Oct 2, 2018

Contact IBX directly. Contact info is on your insurance card along with your IBX ID number.

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Is Shingrix now covered by IBC?

Michael Flanagan | Oct 2, 2018
Kimberly Hills | Oct 2, 2018

I'm not sure i don't work there i go to a monthly meeting held at the the blue Cross building

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We got a letter stating that our son will no longer be on our policy after he s 26 wher do we call t see how much it would be to get individual coverage

Donna Carboni | Oct 2, 2018
Ann Hartzell | Oct 2, 2018

The phone number is on your membership card. You will need it for your policy number. Have this ready when you call and call soon.

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How can I get a replacement insurance card?

Kirk Tradewell | Oct 2, 2018
Ann Hartzell | Oct 2, 2018

Contact IBX directly. The number to call is on your id card.

does a Needle Biopsy of the Thyroid need to be pre-certed

Kathleen Hartney | Oct 2, 2018
Ann Hartzell | Oct 2, 2018

Probably. Call IBX directly. Number is on your membership card.

have the Dec. monthly summary or end of year notices been sent? I necer received any.

Diane Burns | Oct 2, 2018
Keystone Paving | Oct 2, 2018

Yes

I need New I’d cards

Elizabeth A Zemczak | Oct 2, 2018
Ann Hartzell | Oct 2, 2018

Contact IBX directly.

Can I come to this building to inquire about coverage prices?

Lori Benson | Oct 2, 2018
Ann Hartzell | Oct 2, 2018

Maybe. Call them

Did be settle the problem at chestnut hill hospital

Pat Tait | Oct 2, 2018
Ann Hartzell | Oct 2, 2018

Contact the hospital for an answer

Does blue cross blue shield recognize Dr. Janie Darby as a doctor on the network

Andrinne Thomas | Oct 2, 2018
Ann Hartzell | Oct 2, 2018

This is Google. You should contact Blue Cross for the correct answer

I would like to find out if a card ending 1903 security number 376 was used to pay a bill and for whom..

Vaughn Matthews | Oct 2, 2017
Ann Pollack | Oct 2, 2017

1. You don't want to be sharing information like this online. 2. Did you try calling the number on your card?

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