The Westin

David Moore

Incredible front desk staff. Clean room. Great service. Good food. Bar and food easily accessible. Location with easy access to turnpike. I had an outstanding experience the entire time I was there. Would highly recommend. Great job everyone involved.

Jennifer Kim

There were several opportunities for the hotel to make my husband’s stay right. No steps were taken. If 6 of your housekeeping staff called in sick - if should probably call your guests to let them know check in would be delay or find different accommodations. But that wasn’t done. My husband arrived at 5 pm - well after check in time. Took over 40 minutes for him to get “checked in” to an in uncleaned room. He just needed to take a shower before going to a family event and was told by the time he came back the room would be cleaned. He arrived back at the hotel around 2am. Room still hadn’t been cleaned. There was no call from the hotel to let him know. So he went to the front desk. No solution was provided so he slept in an unclean room. So then I call the hotel in the morning and spoke with a Carolina - told me she was a manager. She seemed sympathetic and offered points. Stated that it would take a couple of days to adjust. I wait the requisite number of days. No points. Called back the hotel - she’s on vacation so I asked to be transferred to the customer service line. Spoke to a rep on the phone and was told no points had been entered in nor had any notes been added. Got to a supervisor who was rude, spoke over me and hung up. Worst experience ever.

Amy St John

Horrible experience! My bed sheet were covered in The last person who use the room‘s hair. they didn’t change the sheets between me and whoever was there before me disgusting. The bathroom corners all had hair in them. it honestly was like staying at a ran down cheap budget hotels and not what I would have ever thought a Westin would be like. They did not add it to my Marriott‘s rewards and apparently they can’t read credit card authorization forms related to business travel. I've stayed over 25 nights in hotels so far this year for work and we are not even though April which means not only do I know how Marriott's system work but in general have had good experiences. The fact that they did not take time to print and read their own forms correctly is just lazy. This hotel should not be part of the Marriott group.

Logan Smith

DO NOT STAY HERE. This place ruined my wedding day from start to finish. The front desk lady with greasy red hair was beyond pathetic and extremely rude. Our room block for our wedding guests was so messed up and we could not have been any more embarrassed. Our bridal and groomsmen ready rooms were booked on the wrong date and had to be moved last minute, the fault of solely the hotel. My husband was promised his things would not be touched and when we returned to pick them up, they were thrown in another room. This hotel has no respect for its guest and honestly should be shut down. It’s completely run down and the rooms are dingy. Do yourself a favor and run the other way from this property. You too, will have the worst stay of your life. I will never go back or recommend this place to anyone. We were charged multiple times for our rooms because the front desk has no idea what they are doing. STAY AWAY.