Hampton Inn West Palm Beach Florida Turnpike

BJ Hillestad

Very nice place but housekeeping needs a little work. They looked in room then left. Never made a bed nor left clean towels. Had to go get them ourselves.

Zachary Jarvis

Last minute booking & had read mixed reviews. The room was pretty dated but also very clean. The breakfast skip it, don't even look it (it's really not good). BUT the staff, especially the manager - are amazing. Some of the best hospitality & service I've experienced. One of those hotels that does what it says on the tin - practical and well priced.

Steve Wilson

There's a girl named Sue who runs at breakfast bar. If it weren't for her I'd never go back here. Sometimes people make the business. She's a keeper get her into management if you know what's good for you. At least you keep the doors open. Excellent people skills.

Liberty Agyeman (Libby)

I use to love Hampton inn at west palm beach. I go there every month for school clinicals and stay there for 3 days. This time was my 5 time including other students. Last month stay was great as always but the manager Racheal Rose was rude and not pleasant but I took it as she was having a bad day. But this month was when I decided to never return back with my friends. I booked 2 rooms with double beds. I was charged $878.01 per room for the 3 days. Now for what ever mistake they made, they over charged me $975 from my card. I spoke with the receptionist Fabian who was nice and explained to me that the person who checked me in was new and that she over charged me and that I was going to get my refund within 3 days. I explained to him I will need my money back on my card since I will be going back and will need money for my transportation. I asked for the managers number and unfortunately it was the same Rachel Rose. I tried to explain to her but instead of her listening to me she started to defend her staff by saying 1 st of all I want you to know it’s not our staff fault so I asked her if it was my bank fault and she said no but with Hilton system. Well I told her I don’t care all I need is my money. Well she hanged up the phone on me. I was really shocked. She called back again and asked if I was ready to talk and I told her that was rude and she hanged up again. I called the cooperate office and they linked her with me. She lied and told them I raised my voice. Now I’m suppose to call my institution to get their email for her to send a request for them to release my money back. Well it’s a weekend so I need to wait till Monday. It’s 3am and I can’t even sleep.. I need my money to pay my bills too. I feel I have to shut my mouth and beg for my money. Dejour there and Fabian were the only professionals and the new girl in training but for Racheal Rose as. a manager ? She needs more training with customer service. I will take my business somewhere she is rude as heck and unprofessional no apology nothing what so ever. It’s a shame for a hotel like Hilton 🤦🏾‍♀️