Quality Inn Branson On The Strip

Alicia

my husband and I booked a promotional package with them for two nights and the JESUS show. Check-in was supposed to be at 4. We arrived at 6 and was told they were low on housekeepers and our room wasn’t ready yet. They stated they would text us when ready. We had a 7:30 show so we weren’t too concerned. At 9pm I messaged them and they then confirmed a room was ready. We pulled in, they first tried to get me to sign a paper that stated I would sit through some hour long presentation and I immediately told them I didn’t agree to this. They apologized and said I didn’t have to do that and gave me a key to a room. We went to unload our things to walk into a room that was dirty… like housekeeping hadn’t even touched it since the last guests, as the bed was unmade etc. we went back to the front desk. They were so disorganized that they didn’t know which rooms were clean or which were dirty… this was the front lobby staff and Chris and Amanda (the new owners) It was 11 pm (7 hours after check in time) and we still didn’t have a room. They just sat there vs attempting to go see if there were any other clean rooms on the property. We had to argue to even get a partial refund. We decided to drive 45 minutes back home as we wanted nothing to do with that place. It was an awful experience and just wanted everyone to know. Additional response after owner replied: Please look below; don’t let yourself get into this situation. This is how the management responds. Look at the 500 plus reviews… mostly awful! This place needs to be shut down until they can get adequate staff to get clean rooms as this has been happening for months!

John Tucker

This is the worst motel I have ever seen. It was a genuine ghetto place. The only good thing I can say is that it was quiet. Towels and washcloths were filthy. Shower was horrible. Shower head was broken and put out just a few streams that were strong enough to cut through metal. No microwave, or phone or Internet strong enough to reach the room. Toilet seat was broken. The place is so old, it needs to be demolished. Filthy and disgusting.

karen crawson

Room not cleaned during our stay. Had to ask for clean towels and washcloths every day. Same sheets for 3 nights, like at home basically on the sheets. Beds not made up during our stay so far, been 3 nights. Entire room could use an update. Bathroom very small and needs updating. Water temp and pressure is good. The room very cramped. Too much unused furniture. Needed a table so we could have eaten in room. Only a couple running this quality Inn on the strip so slow service. Nice couple tho. Would stay here again. The pools are okay. Both could use updating and a good cleaning. It has been very quiet during our stay this far. All in all good place to stay for the money. No bedbugs,no roaches, no pet smell. We brought 2 teens with us and they liked the pool on outside best. The indoor pool water was too cold and very outdated and could use a good cleaning. We had a smoking room. Got what we paid for. Cheap.

Amanda Hibner

No tv worked, the heated indoor pool looked disgusting. Had tons of hair in it, was murky and not heated. Breakfast was fine but the ladies are super stingy and will tell you that you won't eat all of what you put on your plate. Which I think was slightly rude and out of place. If you want to limit food, you should serve it. Room looked mostly clean. Just in sad shape. Looks like it's had a hard life and not much loving. All fixes looked like the cheapest possible way to "fix". Definitely not anything that would be long term. Good location though. Was pretty quiet too.