Express

Brianna Fliehmann

This is the worst experience I have ever had at a store. I am an express credit card holder and shop here often. I live about an hour and a half away from the store and came into town so I wanted to make some returns. When I got to the front, the woman helping me said with the worst attitude, “you know you can just do this online right?” While she started helping me, she asked another co worker to help the customer behind me. That employee gave her the same attitude and said “in the future ask someone else as I should be the last resort”. As mentioned earlier, I have an express CC so I have all of my receipts and order numbers and confirmations on my phone through the app. They refused to look at any of it and said they could not help me because they could not find my order through my phone number or a barcode. The manager gave me the same attitude and refused to help me, then told me I can call customer service if I am that serious about my return. I will be discontinuing my CC and never shopping here again!

Alexandra

I visited this Express location over the weekend and it’s the worst experience I’ve ever had at this location, and I’ve been visiting this mall for 15 years. The staff made the experience terrible. At one point one staff member refused to open fitting rooms for a line that was wrapped around the store. After I asked if they would consider opening more, he said, “No, we aren’t doing that, it’s covid”. Which makes no sense considering the other fitting rooms were open? Then, he proceeded to talk into his mic and told the other staff, “don’t open fitting rooms for her”. I was shocked how blatantly rude he was. I didn’t get his name because they don’t wear name tags unfortunately. If you want assistance in the store, go to another location, they are not happy to help here.

Zachary Gustine

Hands down the sexiest clothing store in the entire mall.

Judy Brown

I’m writing to EXPRESS my disappointment with the Manager Andrea, at the Rosedale, MN (Store #58). I called on Sunday and asked them to put twoBlazers on hold for me. They agreed to do so until Tuesday evening. I asked what time they closed and I was told 8pm. I arrived at 7pm just as they were closing. Andrea had the gate halfway down and there was a customer still at the register. I could hear the sales associate and customer talking and could tell that they were completing a transaction. I asked her if I could come in to return two pair of pants and also pick up my items in which I had on hold? She informed me that she couldn’t let me in because “the registers were closed and also because they had a “minor” working in the store”. I went on to ask that she put her name and number on a piece of paper. She then started spelling her name as if I did not know how to spell Andrea. While we were talking the customer walked out.