Verizon Authorized Retailer - Russell Cellular

Esneyder Giraldo

I walked in into this store to fix my phone because it was not charging They give me a free dynastic And the clean my for free

D3ATHCOM5

Fast and quick, was in there for 30 minutes or less

Shes Reyes

Best experience. Jacob was friendly, fast and knowledgeable.

stephanie Katz

David, who seemed to be the manager, was very very rude to me. I called about an order I was having trouble with and he reached out to what seemed to be the corporate office with me on the phone. He explains to them the situation and I could hear him clearly saying, “Yeah that’s what I already told her so I’ll just tell her again.” We then hung up the phone and I called customer support to see if they could help me. They then called the store on my behalf and when they got back on the phone with me, they told me David, whom I spoke with before, was also rude and disregarded them as well. I then called the store back and spoke to him again. He was dismissive and rude again. I understand everyone has their down days, but this was unacceptable treatment. I asked for the corporate number and he did not give it to me. He then said to me, “you’re going to call corporate? Congratulations.” I told him that this is not the way to treat a customer. He then hung up in my face. You can even go back to check the recorded call if you have a system like this to show you that he did hang up on me. I’ve now placed two orders that I still cannot pickup and still don’t know how to go about it. I’m very very disappointed and upset by this experience. A lot of us work retail jobs so I absolutely understand being frustrated with a customer or the situation, but never in my life have I ever treated someone the way David treated me today.