Seralago Hotel and Suites

Category: Hotel in Kissimmee, Florida

Address: 5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746, USA

Phone: +14073964488

Reviews

Meo Manning

Oct 1, 2022

The love this place I went to this hotel I was having a bad day and talking to the bartender Rizzo he was the best. you should definitely keep him forever..

Dorothea Murphy

Oct 1, 2022

The tiki snack bar the best part of my visit Rizzo the bartender very nice and attentive!!

Wendy Deal

Oct 1, 2022

Crusty, outdated. Furniture is likely from the 90s. Mold in the shower. You get exactly what you pay for. I wouldn’t stay again, and wouldn’t recommend this hotel. Needs to be gutted and completely remodeled. On a positive note, the staff was nice.

Linda Davis

Oct 1, 2022

Room was moldy smelling dirty nasty booked 2 nights for refuge from hurricane Ian, stayed for one night because Ian was due to hit Orlando on the day of check out.they said ihad to check out anyway .they were booked so I found another hotel had to leave in the wind and rain.i decided to check and see if they had a room available on line and they did

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Questions & Answers

Do not be fooled, there are many negative comments and it is for a reason. The photos they put up are really a deception, I changed my room 3 times and they all smell ugly, they are dirty and THERE ARE COCKROACHES NESTNESTS! Please avoid it

Maria Paula Rodriguez Imbachi | Oct 1, 2021
Maria Paula Rodriguez Imbachi | Oct 1, 2021

Good for you, I have audiovisual evidence that supports what I comment, I just want to prevent someone like me falling into that deception. Roaches is a serious health issue.

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That is the worst hotel ever, I had a reservation and we can’t sleep on-site our room just we need to sleep on the car bugs every where, humidity, the carpet is so dirty and the don’t refund nothing. That place needs to be closed we talk about to the ref

Gabriel Leal Rodriguez | May 4, 2022
Nyliram Lebron | May 4, 2022

I agree. They don't want to update the hotel and the rooms are so old and nasty. I feel like it has potential to be a good hotel IF they updated absolutely everything. I won't be staying here ever again, for sure!

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Can I book this hotel if I’m 20?

pierre janvier (just cartoons) | Sep 3, 2022
clarrissa torres | Sep 3, 2022

If u have I'd u should be good

This is the nastiest hotel. Do not stay here. There was broken glass that my kids stepped on by the pool. The rooms weren't cleaned. They didn't even have sheets on one of the beds. They will not give you your deposit back for the room.

Brittany Hill | Oct 1, 2021
Coleman Nelson | Oct 1, 2021

This is not a question, and while I will say it's a budget location, budget should not have to equal trashy. The very least they can do is upkeep a clean environment. They aren't the dirtiest I've been to, but they put wet sheets on the bed and point their air-conditioning inlets right where they know the smokers are.

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Are the pools and hot tubs open?

Quentin Tankersley | Oct 1, 2021
Larry McGhee | Oct 1, 2021

Yes they're open, hot tub closes at 10pm and I think the pool closes at 11pm.

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I already stayed at this hotel in 2015 and it was reasonable, compatible with the price. I would like to know if they still offer transportation to Disney, Universal and Sea World parks.

Angelo Antonio | Jul 3, 2022
Ahri Loosey | Jul 3, 2022

Yes, shipping works! But getting back to the hotel at the end of the day using this transport is very complicated and gives a headache. I recommend that you take an Uber or taxi on the way back.

Unos cuartos que podrían estar en mejor condiciones! Mi habitación no tenía nada de luz YO tube que enchufar todo y el inodoro no servía! Aparte al mal trato al llamar! Mar olor! Y creo que personas viven hay!! No vuelvo! Es un engaño

Mileika Bermudez | Jun 3, 2022
Andreita Benavidez | Jun 3, 2022

Hola ....coincido con el trato ...no es el que deberían brindarle a los huéspedes...en mi caso la habitación estaba limpia ..pero no la iban a limpiar supuestamente por protocolo .. Por cercanía..excelente..muy linda zona y accesible para ir a los parques

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Can I check in at midnight?

Jose Esparza | May 4, 2022
Jamie Jo | May 4, 2022

If u just lookin for a cheap place to lay ur head its perfect . will save u loads of money on ur visit but be ware its old an run down but staff friendly

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I would like to know if this hotel has a transfer to the Universal Studios parks. Thanks and regards

Santiago Gaston Ramundo | Nov 5, 2021
Helen Helen | Nov 5, 2021

Yes ... you have transfers to Universal. Not to Disney! When you arrive they offer you the grid with the departure and return times. Luck!

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what time to breakfast,

Ivan de dios Albarran | Nov 5, 2021
Ivan de dios Albarran | Nov 5, 2021

Yes, I already checked, thank you

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does the hotel have buses to disney parks?

Isabella Heinert | Nov 5, 2021
1976 Honda Civic | Jul 3, 2022

Yes they do.been going to this place since 2002 right till 2016 and yes new management/ owners i was told.Totaly changed it almost feels empty in the front now and yes rugs needed long ago changing. Laundry is done on site and I'm gonna say they work very hard under very hot conditions. Price generally reflects the place but this place is also close to everything so either bite the bullet or find another place

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Do you have smoking room

Michael Avdoulos | Nov 5, 2021
Elaine Blunt | Nov 5, 2021

Nope

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I want to know if I can give the address to receive packages purchased online? Please tell me I have a reservation for November 16 until November 26, 2021. Thank you

irina idrovo | Nov 5, 2021
Rusty Solá | Nov 5, 2021

My advice is that if you can cancel that reservation because the place is lousy. There are many cheap and better hotels like the Quality Inn and the Grand Hotel. The cleaning service is terrible, I was there for 15 days and they NEVER cleaned the room and for toilet paper you have to look for it at the Front Desk and sometimes they tell you that they don't have it. I really advise you to cancel your reservation at this place. Besides that it is infected with cockroaches.

I was wondering if the what time does the pool close???

Lilly Pearl Rose | Oct 1, 2021
John Taylor | Oct 1, 2021

Midnight

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Does this place do extended stay?

Yoshie Albino | Oct 1, 2021
Ladyboricua Ortiz | Oct 1, 2021

Yes

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PLEASE SEND ME THE URGENT EMAIL IS FOR THE VISA

Maria Teresa Florez Velandia | Oct 1, 2021
Josemanuel Alvarado | Oct 1, 2021

Very dirty hotel the indifferent staff there were 3 employees at reception 30 people waiting and they decided to take a break there is no coffee in the morning and the ice machines do not work I do not recommend it

Good afternoon! My name is Marilene Moraes Pessoa Sant'ana, I stayed with my son in this hotel from January 13th to 25th, 2020, but I was not refunded the 100 dollars that I left as a deposit at the beginning of the stay.

Marilene Moraes Pessoa | Oct 1, 2021
Al Pan | Oct 1, 2021

I called them three times to get it back. First time they told me to wait for 14 days, after it their finance person was on vacation, third time was a charm. But in total it took approximately one month to get it back

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