Hilton Garden Inn Winston-Salem/Hanes Mall, NC

thomas criscaimelo

The rooms were not very clean. Hair was in the sink and shower. I had to run to Walmart and buy my own cleaning products and towel. There was hair in the towel. Also the first floor had a strong smell from the carpet. On the brighter note. Staff were nice and respectful which readied from 1 star to 2.

Stephanie Landry

No Spa!? Staff was pleasant, common areas and rooms were clean. Apparently the hot tub was taken out of service TWO YEARS ago but no one has bothered to update their site listing. The front desk clerk snickered when I asked. I chose this over other properties BECAUSE OF the spa (for my Mom to relax in) knowing this wouldn't be a hotel full of kids. Very disappointed and will NOT be returning.

Robin Fernandes

I was disappointed to stay here recently. The staff are generally nice, but this time were not accommodating. They didn’t clean the rooms, service was extremely poor! I was disgusted to see the pool conditions. Water was dirty, dirt everywhere and no idea when the pool was last cleaned! Maintenance standards have gone down. I was deeply disappointed that the hotel performance have significantly gone down.

Frankie Criscuolo

Room was not clean on arrival. Was in town on business for the High Point Furniture show. A layer of dust was on both headboards in my room. The room also had less than pleasing odor. The bathroom had hair on the towels, wall, and on the facet. I told management and they quickly sent someone to "clean." The headboards were dusted and I asked for the sheets to be changed as dust would have gotten on the sheets (I have no idea if this was actually done). A light once over was not done on the bathroom. The towels with hair on it, still there. The hair on the wall, the same as when I took the photo. The only thing handled was the hair on the facet. How did management respond you might ask. I was given free breakfast for myself and a colleague for my first morning. I'm not trying to pull a fast one and get freebies but unacceptable. On the second morning I tested the front desk agent who originally sent up cleaning staff to see if he'd do the right thing and give me complimentary breakfast. Not surprisingly he gave me this dazed look and said no it was only one comp. I said OK and ordered. It's not about the money it's about the principal of things. SILVER LINING: I want to make it known and clear that the wait staff was absolutely delightful and kind. I wish the rest of my stay was as good as the two women who waited on me. Coffee was always full and they were as sweet as can be. I will say this truthfully. I NEVER write reviews and I am disgusted with myself for doing so but I can't believe how poor the service was. First time for everything right.