Pollo Tropical

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Delicious food

Omar Jadan

Absolutely no help at the front desk, the cash register is closed. It’s really not the fault of the staff, because the place is run like a sweatshop, and there’s no actual possibility of them noticing you, and you’re left waiting like a statue in the lobby to figure out on your own that you should scan their QR code phone and order online. Good luck if you deliberately left your phone at home for a walk to detox.

Linnette Gonzalez

In 15 years of being a customer, I've never experienced such a terrible visit to Pollo Tropical. After seeing no line, I thought to myself, this is going to be a quick, nice, and smooth visit to get dinner and out. The complete opposite. Despite no wait time, the service was terrible. The drive thru attendant was nothing but rude with an extremely "annoyed tone of voice" noticeable through the mic. We asked for two tropichops, one of them was supposed to be a vegan chicken picadillo tropichop. Not only it was loud through the mic as they were all screaming inside but the window attendant NEVER made eye contact with us, never greeted us, never asked us if we needed anything else. When we got home, I noticed what was supposed to be my vegan chicken picadillo tropichop was nothing but a plate of black beans, white rice and lots of cut chicken breast. We took pictures of this right away. Obviously, we have the receipt and proof of this terrible experience that, unfairly, cost us closed to $25.00. Insane! Nobody else should experience what it is to pay for something you will not be able to eat/enjoy and deal with terrible customer service.

Ashley Rodriguez

First I order a Cesar salad and they put it in a carton instead of a plate and the dressing of the salad left the carton nasty and broken, I then remind my driver who was delivering to me to remind them of my fresh salsa and they told the driver that it was in the bag, when I receive my order I get no fresh salsa after my delivery DRIVER asked if it was in the bag. This is one of the WORST pollo tropical I’ve order from, I wish I had never ordered from there, I would rather starve :/