Hampton Inn & Suites Portland West

Casey Byrne

I got a room at the inn at Portland, across the street and left immediately when I saw how bad it was. Went across the street to motel 6 to be told they had no vacancies before coming to Hampton sweets. The girl at the front desk was a sweetheart and was amazing. My room was huge and spotless clean and seemed like something out of the future. Breakfast was fantastic. This is going to be my new "go to" for every Portland trip. 10/10 recommend

hunter dean

Decent hotel People are nice Breakfast is decent Rooms are clean Nothing special - just a good hotel i like it

Julia Bergeron

The positives about this Hampton Inn is that the rooms were large, clean, and the beds were comfortable. It stopped there. I reserved a handicap accessible room with a tub as I was traveling with a disabled adult. The room was large as they always are, but the room was full of flaws. The refrigerator did not work. The sliding barn door to the bathroom was not only heavy but screeched terribly when you tried to close it or open it. I asked for a quieter room on the top floor. I was given a Corner room so that the front of the room faced the main drag, the side of the room faced I- 95. Very noisy night with very little sleep. The breakfast was sad. It sign that it was on a Simplified breakfast. We’ve been traveling for eight weeks and I’ve stayed and dozens of Hampton Inn , this breakfast by far was the worst. Number one there was only half the amount of things that are normal Hampton Inn even offers, what was there was not great, there was one bagel in the bin, the selection was meager and the person that was supposed to be taken care of the breakfast was nowhere to be found. The same thing cost just as much is some of the better ones we stayed in another states so I’m not sure what the difference was. When we reported all of the issues with the room when we checked in the lady said OK I’ll let someone know. We were never offered another room normally offered any sort of help with the door or the refrigerator. Definitely not worth a stop. Go down two more exits and there are dozens of hotels that while they are a little bit more expensive or a whole lot nicer than this one. I’m really surprised as this looks like a newer property. Like I said the beginning the hotel is beautiful but the amenities are certainly not worth the price. Update: when we checked out in the morning we asked if everything we complained about the night before had been written down and it had not. The morning front desk clerk said I will speak to my manager about this we stood there and nothing happened. We finally just left. Will be contacting corporate

Potlicker Kitchen

When I walked in and asked for an early check in they told me. "check in is at 3" and then turned their backs to me. Unusual, as I often check in early with no problem when traveling. I waited for two hours to be told I was at the wrong location. Absolutely my mistake in booking but why did I have to wait for hours to confirm this. The family who stood at the counter ignored me & their own kid who was banging on all the furniture in the hospitality area. So rude, I wouldn't give them my money on purpose.