Hampton Inn Omaha Airport

Rochelle Lamport

We stayed at The Hampton on Abbott Drive near Eppley Airfield in Omaha last night as Diamond members. We did not receive bottled water as we usually do, had to hunt down the front desk person who was eating fast food and watching TV in the breakfast area. She didn’t look at us but simply said “name”. She barely spoke and gave us the scripted locations for the pool, gym and elevators. We immediately went to our rooms to change to swim. The pool tile above the water level was disgustingly grimy, both ladders were flimsy and not bolted to the pool deck, and there were no towels. When we returned to our room the AC was grinding, the TV didn’t work nor did the WiFi. It was spotty for about 30 min then nothing. We reported both. The lovely front desk person (I’m being sarcastic) said there was no one to fix any of the three problems. We tried rebooting the TV but to no avail. SO we tried sleeping in the noisy room, awoke for our flight, went downstairs to again report these issues. We were supposed to receive a $25 discount on our room per the cheerful front desk person but once again, there was no one at the desk. We waited for 10 minutes but had to leave. On top of all this, the carpeting in the halls was filthy, the elevators were dirty and gross and even the front desk had garbage and sticky food on it. No one seems to take pride in this property. By far the worst Hampton Inn in which we’ve ever stayed.

Darrin Carroll

This is my go to hotel in Omaha. Always clean, service is friendly. Water is always cold, just how I like it.

Kyle Boese

Nice airport property for convenience. The fit and finishes are a little tired and could use some touching up. The room we were in could use a deep clean. It wasn't terribly dirty, but it was evident that only the visible floor and countertop surfaces were cleaned, digging a little deeper, behind furniture and behind vanity legs in the bathroom revealed the lax cleaning.

Debi Katzman

Front desk person checked us in after talking to her family… with a baby walker remaining behind as barefoot children left from behind the counter. Then charged us 75.00 fee for an animal fee for one night stay…. We have a kenneled ESA that they do not accept. We were told that 75 is the standard required fee per Hilton by the desk person. After researching on line we discovered this is not true. We also informed her at that time we had just stayed at another Hampton inn for a week for business meetings and were charged a different fee nightly but she continued to claim it’s Hilton’s policy. Way to go Hilton. Train your employees to blame corporate when they don’t understand a policy or don’t have the tools to be good ambassadors of your brand. Either way the charge is excessive and outrageous. And the policy to deny ESA with correct ADA documentation is reprehensible. We also noticed at check in that they have a store area for beverages and the boxes of soda and water were stacked half put away. We left for dinner and they were in the same with no one available to answer a question. But after returning a few hours later everything was still in the same condition…. And no one to purchase water or soda from. Once again Hilton employees struggle with proper training in basic customer service. The room was adequate but not worth the up-charge. Once again Hilton has poorly trained staff not deserving of my patronage.