Country Inn & Suites by Radisson, Green Bay East, WI

M H

Came here with 4 kids to go swimming for my son's birthday and this was the worst hotel stay I've ever had. The hot tub was out of service and the pool was extremely cold. I asked the front desk if they knew when the hot tub was going to be fixed or if the pool temperature could atleast be raised to a tolerable temperature. The man said it has been an issue they have been trying to fix all week and was not sure when it would be fixed. I asked to speak to a manager as they knew of these issue for a while before our stay and they advertise "heated pool & spa all over online" yet they did not notify us before paying when we got there for check in that we would not be able to use them. It is extremely upsetting because the only reason we stayed at this hotel was for the amenities and we could not even access them, so we paid $180 just to sit in a room with 4 very sad and disappointed kids. After 3 attempts of calling, I still have not gotten to speak with anyone higher up than the receptionist. They ask what the request to speak to a manager is in reference to and then just send it to a voice-mail. I can not believe how unprofessional this facility is being run. Don't waste your money here! They don't t care about guests, they just want your money. There are plenty of other options of reputable hotels that care about their customers and at the very least would offer a credit for a free night in the future for such an experience like this. This used to be a great hotel, definitely not the same with the new owners.

Toy

Positive: Staff was very helpful about arranging adjoining rooms and answering questions. Negative: Pool area was very nice but while we were there, there was a problem with the chlorine. Couldn¿t use the oool for part of our stay.

brian meier

This hotel was the worst experience in a hotel I have ever experienced. Room was to be check in ready at 3pm and it was not ready til 5:30. The room was dirty. Hair and trash on the floor in bathroom and tub. Hair in between the sheets. Trash in sitting room. Very drafty near window. There were two doors to pass through to enter pool area. There was a brown feces like material on the floor that my daughter stepped in. Brought up to the front desk and it was still not cleaned up several hours late! The room was more expensive than the price I was quoted upon booking room. Just overall a terrible experience. I would not recommend this property.

Amy

Positive: The room was spacious and the breakfast was very nice. Negative: We had just gotten a new vehicle the day we booked into our hotel. The following day between 2 and 530pm our windshield was cracked. We were told they had outside cameras from the Staff but the GM wouldn't be in until morning. We told "sorry and that's it