Quest Diagnostics

Bob Mahoney

Need bloodwork every 3 weeks.Been doing this for over 8 months.The check in is a bit confusing at 1st.Make an appointment,have your license and medical ins. card ready at the auto check in module.The blood draw has always been quick and painless and always with a smile.

Jonathan Smith

I need my lipid panel done periodically and this location is very close. Since it opened, I've arrived at 7AM as a walk-in and have had very minor waits and it was a simple thing. Today was different though. After waiting with another person for 45 minutes, someone took notice of us and said that they no longer took walk-ins as of the previous week and that it was posted "everywhere". Well, it wasn't posted online, it wasn't posted at the check in gizmo, and it wasn't posted at the reception area which is secured like a storage unit.

Helena Moran

Was told to drop off a saliva samples here by my primary off cape. My work schedule didn’t really line up with their hours of operation, so my mother brought the samples. She ran through with the employee that everything was done correctly (ie labelled properly, collected at the right time interval etc) and the employee verified everything was done correctly. For some strange reason, despite me having blood work done here multiple times before — they did not have my insurance. They told my mother to fax the insurance information and that they would call her after their lunch break if it wasn’t received. My mother faxed it to them TWICE. We never got a call so we assumed it was fine. I was told by my doctor that these tests take a while to run so I waited for about two weeks before calling my primary to see if my results were in. They tell me they haven’t heard anything but that they will call Quest (this location). The person told a nurse from my primary care that the samples were not properly labeled and that they didn’t run it at all (which is bogus because I labeled them myself and followed all the instructions I was given but I digress). The individual did not specify what exactly the issue was with the labels. They also claimed to have called my primary care’s lab to inform them that they can’t run the sample. Here’s the kicker, the lab off cape never received a call from them. And If they did — I’m 100% they would have called me to tell me the issue. I didn’t receive any call from quest either (though I don’t know if it’s expected for them to call the patient when the test is ordered by an outside office). The many staff I spoke to at my primary care is dumbfounded that this facility would neglect to do this. My family and I are furious because it’s concerning my literal life. It’s one thing to make a mistake, forget, or clear up a miscommunication but to LIE? Incredibly unprofessional and unsafe for the field. I understand you’re understaffed and it’s summer (when I went to get blood drawn back in spring there was ONE employee there alone, who was working double time as both a receptionist and lab technician. The poor thing) but this was handled extremely poorly.

Joanna Guerrero

My gripe isn’t with the office directly. There is just no way to talk to any human being. You call the number listed and it’s an automated scheduler that tells you you don’t have access to a person...