Best Western Plus Stevenson Manor

Tom Alley

Very nice hotel in walking distance to downtown Calistoga. Very nice hot breakfast every morning with a nice choice of foods, ceramic plates and real silverware and ceramic cups for the delicious hot coffee! Nice eating areas both inside and outside in shaded patio area. Large rooms with spacious bathroom, ours had a balcony looking out over the pool area.checkin went smoothly and everyone was gracious and helpful, will stay here again!

Nicole Del Valle

Excellent location. Breakfast spread is amazing. Staff is super friendly and helpful. Rooms are large. Will be staying here again!

RICARDO SANTIAGO

BEWARE!!! If you are checking in late....Do not call the hotel! The hotel message says " the reception is closed and will reopen at 7am." The customer service folks will tell you the same thing and will offer to rebook you in a BW in Santa Rosa (a bit far from Calistoga). Apparently there is a phone box at the hotel for late check ins. Due to delayed flights we were late getting to Calistoga. I was going to cancel but it was past the cancellation date. When I called in the morning they said they could try and sell the room but I would be charged if they didn't, so I decided to just arrive late. I've stayed here before and it's really nice and super clean. The hotel property and staff are great! The hotel should add the information about after hours check-in to the hotel message AND BW customer service should have a note about this also. Best Western had 3 opportunities to inform me: 1. When I first called the hotel in the morning. 2. On the hotel message you reach when calling after hours. 3. The customer service agent should have know this instead of trying to book me in Santa Rosa (a bit far from Calistoga). And according to BW guest relations " it's on the website where you book." I'm sure it is, but driving to Calistoga at midnight it's very dark and going on the website was not an option, calling hands free to keep my eyes on the road seemed the better option... Let's hope BW adds information about after hours check in to their hotel message and BW customer service gets some notes on this process so they DON'T MISLEAD the customer....

Shawn Severinsen

We've stayed here many times over the years. It's always a good experience. We enjoy the steam room and swimming pool. It's a short walk into town. If visiting in winter, get a room with a fireplace.