Crowne Plaza Dallas Near Galleria-Addison

Gracie Chela

I was going to have a big event on Crown Plaza near Galería on 2020. Paid so much money on invitations with hotel address and flowers etc but guess what?? the hotel is close since last year before the event and still close and I NEVER got a courtesy call or email. How can I get my deposit back??? HELP!!!

Brian Waggle

WiFi is basically non existent. My room was clean; bathroom could use some love. This hotel needs an overhaul in the common areas. Elevators are very slow and worn down. Decor is rough. However, staff is very attentive and cordial. If my course wasn’t located in this hotel, I would stay in a Hilton property nearby.

Jackeline Alvarado

This hotel is very nice. When we came in, the shower was dirty but the front desk asked if we wanted to move or wait until housekeeping could clean it in the morning. Other than that, everyone was very nice especially Donna. She was always so helpful and always making sure we were okay. She’s amazing.

C Frusher

I believe this was a nice hotel back in its day. The bathroom was in poor condition and need of updates. Other updates would include the door security card system. I had to have new cards made a few times for just one night’s stay. The price is decent and the front of the hotel gives the appearance that you will have a nice stay. The size of the hotel may cause you to have to walk a great distance to your room. I can tell the staff is trying, but they may be in need of more pay. The front desk concierge (female) did not seem pleased we needed to arrange for late checkout. I work from midnight to 6 in the morning, and felt I need just a couple of extra hours to sleep. I am also a traveling customer to these hotels, so I was not expecting resistance.