Radisson Hotel Dallas North-Addison

Melanie Veale

We booked this hotel for the location. But that was the only good thing about it. The hallways and elevators are stifling hot. The elevators feel like they have not been maintained in quiet some time, they were extremely jumpy. We got to our room on the 4th floor and it was very stuffy feeling. 3 people were in the room and we only were given 2 towels and 1 wash cloth. I went and asked for more towels, we got 2 more wash clothes. In the room we found a fake nail in the middle of the floor so the rooms are obviously not properly cleaned. when we went swimming we again asked for some towels, the lady said they are in the dryer and will be ready in 20-30 minutes. Well we came back and she said they didn’t have any. When we were trying to take the elevator it was not working. We went downstairs to let the front desk know, when we got down there we told the manager about the elevator and the lack of towels. His response was “Well if you don’t like it you can check out!” Talk about unprofessional! He obviously did not care if there was anyone trapped in the elevators. Another person asked if she could see the elevator inspection, the manager completely ignored her, so obviously they are out dated. Definitely do not recommend.

James

Had a great stay. The only issue I had were the elevators. One didn't work and the other sounded and felt like the cable would snap at any moment. The room was clean, quiet, and the bed was very comfy. I would stay again but I'll take the stairs.

Princess Nana

This is one of the worst hotels you can stay on. They need a lot of work on their costumer service skills. I arrived late to check in, they told me I couldn't check in because I didn't tell them I was coming later thanks their 3pm check in time, even though I did call and the person I spoke to to said it was okay. When I asked them to refund my money since I was not able to check in, they refused. I sat there for an hour trying to speak with the manger but the manger would not come out to speak with me but was on the phone shouting. I encourage you to find another hotels in the area that will better serve you. I was very disappointed by this hotel. Because of them, i missed my conference. I was able to go another hotel about 2 minutes drive from this hotel as a walk in and they checked me in with no problem.

Verified Hotel Guest

Positive: My room was clean and well maintained. Negative: No ice on my floor even though there was a machine. The pool was dirty.I also couldn't get a waffle at breakfast, really? There were only like 8-10 options available. For the number of Stars that they claimed I'd only give this place a 2 star