Kay Jewelers

Category: Jewelry store

Address: 386 W Hillcrest Dr, Thousand Oaks, CA 91360, USA

Phone: +18053714408

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Shawn Waters

Sep 4, 2021

Pat Cornhis is amazing, if you can make it to Calabasas, go see Pat she not only will educate you on your selection, but she's kind, and sweet, and made sure she provided me with every discount available. Thank you Pat

Cora Tunnell

Jun 17, 2021

I recently purchased a set of earrings and a necklace to celebrate my sister’s graduation. I had a wonderful experience there mostly because of an employee named Pat. She was extremely friendly and professional as well. You could tell that she wasn’t just concerned about the transaction itself and was genuinely interested in the customer. She was willing to set aside however much time to accommodate us and we looked through so many options before we found the perfect one. I appreciate her help and wanted to dedicate this review towards her. She exhibited amazing customer service!

joe hill

May 25, 2021

On a quick weekend getaway, we were looking for some keepsakes to celebrate our 1st year together. We ventured in this Kay’s and the staff was so nice & knowledgeable. She has taken off her bracelet since we left! You guys scored me major points!!! Thanks!!!

amanda dunah

May 16, 2021

The ring was bought in December. Mid January we brought it back because the prongs were loose. I got the ring back 2 week after the repair. My husband had purchased the Insurance on my ring when he bought it. A month and a half later the entire main stone and setting fell off. Because I'm in the military my mom had to bring the ring once again to Kay jewelers. Shes employed and had to take time off of work to accomplish this. She expected to just drop the ring off and be on her way. That was not the case. She had to stay there while they were talking about the ring in the back room and took up her entire day while they figured out what to do. Kay jewelers made her feel so uncomfortable and they were treating her like she stole the diamond. All this is happening to my mom wile I'm on base and can't really do anything about the situation. They told us we wouldn't get a answer on the ring for 4 to 6 weeks. MY WEDDING WAS IN TWO WEEKS!!!. So my mom and father-in-law called corporate and told them the situation. After that, they decided to gave us a replacement ring. One month later my replacement ring has a loose main Diamond and setting once again, and they are putting platinum in it so it supposedly won't happen again. They promised the ring was going to be back in the store on the 5th and did not actually get back to the store till the 10th. When I finally saw the ring with the platinum, it looked like a completely different ring! The before and after pictures are attached. Now it looks like the Eiffel Tower. I showed my husband and he was completely appalled and he would have never bought it if he had known this would have happened. I asked Kay's if I can just return the ring because of all the hassle and I don't want to be accused of stealing another diamond. Not to mention the fact that I have owned the ring for 5 months and out of those 5 months it's been at Kay's getting fixed for a total of 2 and a half months(half the time I've owned it). Then when I do get it fixed it's a completely different ring. I most definitely will not be letting my mom anywhere near this establishment because I do not want her to have to go through anything like that ever again. I don't believe in their product anymore. They will not let me return the ring, so hopefully you won't see me on here again after they supposedly fix the now ugly ring again. Definitely don't recommend Kay jewelers to anyone who you care about. I have never been so disappointed in a product AND a company that sold it to me. Before all of the trouble with my Diamond ring I had purchased a rubber ring for my husband which was a size 9 from this Kay jewelers. To double check that it was the right size I asked the clerk to make sure that it was a size 9. She informed me that it was a size 9. Even said size 9 on the receipt. I sent it to my husband through the mail because he is stationed overseas. The ring was to big! He went to the nearest Kay jewelers and they told him that that was actually a size 10. He had to wait another two weeks for the new ring to come in the mail. At this point I don't know if it is Kay jewelers as a company or if it is this specific location.

Thanks! Your review is awaiting moderation.

Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Does Kay Jewelers Outlet replace watch batteries?

Kay Jewelers | Jun 26, 2022
Kay Jewelers | Jun 26, 2022

Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay inspect jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Does Kay replace watch batteries?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Can Kay repair jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Does Kay personalize existing jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay repair watches?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay do jewelry consultations?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay engrave jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Does Kay clean jewelry?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can professionally clean jewelry for free.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay repair a ring?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

Can Kay do custom jewelry design?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay resize a ring?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 27, 2022
Kay Jewelers | May 27, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places