Enterprise Rent-A-Car

Michael Grossman

Great service

Peter Doder

Great team members. Check-in took a little long, but check-out was a breeze as the branch is employing a new system that significantly improves the experience. Kudos to all of Melissa, Garrett & Diego; they are all great brand ambassadors!

Loren Barton

I rented a Premium SUV (i.e. Suburban) through Labor Day weekend, so that I would have 8 seats & with an extended cab, to properly host our extended family who flew into the Los Angeles area, for a visit. Knowing we were approaching a holiday weekend, I called the morning of my rental (Friday), to confirm that they would have the vehicle ready for me. I sat on hold for 15 minutes listening to a repetitive "beep, beep" (a little on-hold music would have surely produced less anxiety), until a representative let me know that they did not have any Premium SUV's available, but that they could rent me an 8 passenger Nissan Armada, while they waited for their Suburbans to be returned, from a local college event. The Armada would meet our immediate need, for 8 seats, and we could hopefully swap for one of the returned Suburbans, before Tuesday, when we would need the extended cargo space. When I visited the Thousand Oaks Enterprise office, to pick up the Armada, they were understaffed, with a long line, in the waiting room. To their credit, the staff was very professional & apologetic for the wait, once they did get to me. They seemed puzzled by the online booking system that had continued to rent vehicles that they didn't have available, on their lot & even apoligized for the "beep, beep" on hold. They assured me that they would let me know as soon as one of the Suburbans were returned, so that I could come back and make the swap. On Saturday morning, I sat on hold for another 15-20 minutes (listening to the "beep, beep") until one of their employees eventually confirmed that none of the Premium SUV's had been returned, but they should have one by Tuesday morning...as they would be closed from 1pm Saturday though Monday, for the holiday. Tuesday was the final day of my rental and our last day-trip together, as a family (on this day we needed more than just 8 seats...we actually needed the extended cab), so when I called the office that morning, it was with high hopes that the Luxury SUV I had rented (with a confirmation e-mail in hand) would finally be available to me. After spending another 15-20 minutes on hold (with the "beep, beep") without a response and running up against our time frame for departure, I decided to pack up our 2 personal vehicles & return the rental early, so that we could proceed with our plans, for the day. As we dropped off the Armada on our way out, I was frustrated to see one freshly-washed and ready-to-rent Suburban sitting in the lineup on the lot. The attendant was kind enough to offer me the Suburban, but at this point, it was time for us to hit the road & too late for the swap. Thankfully, the associate gave me a sizeable discount for our trouble. I understand that it was a busy weekend & that the team at the Thousand Oaks location may have done the best they could, while being desperately understaffed. This being said, I have 2 issues I'd like Enterprise to address: 1) PLEASE fix your on-hold messaging "beep, beep" that I spent nearly an hour of my life listening to! 2) Properly staff your locations for holiday weekends, so that you can stay on top of your inventory, answer your phones in a timeline manner, and serve your waiting room in a more expeditious manner. The only reason I gave 2 stars rather than 1 star, is due to the professionalism and kindness of the understaffed employees who did help me, as best they could, and who were apologetic and offered a reasonable discount.

Puurrfect242 Taalll

Sandy helped me with my most recent car rental . She is always very cheerful and helpful and verry knowledge. This most recent time, she went to the car wash to get the car I really enjoy driving, I didn't even ask for a specific car, she remembered from a previous visit of mine to enterprise. She's make my car rental painless, smooth and headach free allowing me to get on my way quickly. Thank you Enterprize for having such great staff.