Hertz

L Saunders

Fawlty Towers couldn’t do a worse job. Parked in the Hilton car park following signs. Couldn’t find the office. Phoned them. Told to move the car to Hilton pull up point. Had to argue way out of paying for parking at the Hilton. Found reception. Told to move car back to where I started. Met lady half way back (it’s about a five minute walk/drive from reception to car park) who then took the keys to inspect the vehicle. She then left the keys in another customers car. Utter joke.L , we regret that we did not meet your expectations during your rental experience. We have high standards that we strive to maintain and would like to review these concerns. Please reach out to us at m.me/hertz Thank you! - Jeremiah

monica sharp

I rent cars from Hertz at this location for 3 years. I'm afraid my last rental will be the last. The staff working there couldn't be more rude. I called the place on Monday to reserve a car for Wednesday because the website didn't allow any intermediate size vehicle to be book online. She treated very poorly on the phone. When I arrived Wednesday morning to pick up my car she was even more rude. When I was leaving the store to pick up the car age informed I would need to fill the car. I also asked if she had a car with CD player and she said we do but I'm not giving it to you. The car she gave was dirty. I was in a rush and I took it. When I came back today, she received me back even nastier than the day before. I informed her that she gave me a car having only 1/8 of fuel and I was returning with half a tank. Should I have a refund? She made a duh face. Also I wrote the final milage in the paper but not in the place she wanted and she again gave me the face. I decided to remove myself from the hostile situation. I rent cars from this place for work through the OGS Ccontract and personal use. I'm a repeated business customer. The previous staff who worked there were always courteous. I could read in her face that my foreigner accent was bothering her. Hertz wake up. That location is in Hotel and hotels host foreigners. I'm done with hertz and I'm also going to make sure my coworkers and friends will not use hertz anymore.monica , thank you for leaving your review at Hertz. We're disappointed to hear that you didn't have a great experience with us. We'd like for you to reach out to us on Facebook Messenger: m.me/hertz. Our social customer care team would love the opportunity to review your experience. #HertzTeam

Toni Zuranski

Malcom at the downtown Albany location is pretty awesome. It's hot in the building so he shared hours AC with us. Hertz is the only place e rent from... They are cheap and usually have nice cars.