House of Mercy

Category: Mission in Rochester, New York

Address: 285 Ormond St, Rochester, NY 14605, USA

Phone: +15855462580

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

bc barnes

Sep 24, 2022

this shelter has been closed since the beginning of august and will not reopen until the first of november. google states it is open but it is not. yes there was a homicide and new procedures needed to be adopted immediately but apparently it takes damn near three months to retrain their employees. this is not the christian approach to handling this situation.there is no excuse to leave people on the streets through the cold month of October as temps are already dropping precipitously at night.

Leonard MH India and pz Adams NFC be a problem is I

Aug 28, 2022

It was ok in time of need

Health Bar

Jun 4, 2022

Mmmhmmm 🤔

Stephanie Hart

Apr 24, 2022

Received food for my family

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Questions & Answers

Do people sleep there? Could U use ,clean used sheets, pillow cases, towels, +washcloths?

Marie Brokaw | Sep 25, 2019
Loretta Burnett | Sep 25, 2019

Yes to all

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What items are you most short on? I’d like to donate some stuff

Kathy Smith | Sep 24, 2020
Monica Hizine | Sep 24, 2020

I would have to ask management

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I need help weather food wat can I do

Luz Martinez | Sep 24, 2020
michael taylor | Sep 24, 2020

Yes they do provide assistance...but they're staff is questionable...as they keep all good donations for themselves.

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what are the hours to call for donations?

Donald DeVito | Sep 24, 2020
Sharon Bray | Sep 24, 2020

I really don't know but try calling now maybe before 3:00pm

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Can i eat lunch at the H of M if do wt time

Chauncey Quarles | Sep 24, 2020
Michael Goods | Sep 24, 2020

Yes 12:00 7 days a week and dinner 4:30

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Do the house of mery give away free clothing

Sheriee Jones | Sep 24, 2020
Christina Murray | Sep 24, 2020

Yes you can go in Ormond street and ask for a referral to they clothes room they will give you one

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Will they accept people from other cities?

Senio “CloccDa52” Taylor | Sep 25, 2019
Sharon Bray | Sep 25, 2019

Yes

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Do they help you with obtaining your birth certificate?

William Viola | Sep 25, 2019
Sharon Bray | Sep 25, 2019

I believe they can you would have to go an talk to someone who works there an they should be able to give you some help an information

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I am new to Rochester and just become homeless. I work at a daycare in Brighton but I am having a hard time finding a place to live. I don't get paid for three weeks and have nothing but my 4 pound dog. I work 8am-630pm

Meghan Christine | Sep 25, 2019
Steven. J Jones | Sep 25, 2019

House of mercy is free of charge all are welcome 285 Ormond st. Small pets. Small.

Is it rooms or dorm?

Amy Meadows | Sep 25, 2019
T Wedeman | Sep 25, 2019

Image a whole floor of a large office building w all cubicles. Long term residence live there. All one floor. A second room is a huge dinning room converted at night into temp overnight housing for these less permanent night to night. DSS after hours places you elsewhere of possible. Kitchen makes meals. Food pantry also. Warehouse off location has supplies like clothes and furniture. Caseworkers. House crew and security there and administration housed there also. Outside fireplace w seating and yard w parking lots also. A small army of amazing volunteers keep it all working like magic. God is good.

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Do you help ladys on drugs

Dianna Hernandez | Sep 25, 2019
Steven. J Jones | Sep 25, 2019

They help everyone. They can definitely give you some referrals on how to get help, but you have to be serious

Do you help with dressers and stove and beds

Michelle Godbold | Sep 25, 2018
saint Thia with Transfiguration Chapel Inc. | Sep 25, 2019

Yes. We have a new donation Center opening soon!

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Are you guys giving away Christmas stuff ?

Nicole Aspenleiter | Sep 25, 2018
Nereida Borges | Sep 24, 2021

Are you still doing Christmas baskets

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I read a few years ago that you took wax donations to recycle and create candles. I’ve been keeping wax and would now like to get rid of it. Do you still collect it?

Cheryl Arena | Sep 25, 2018
DONALD BENNETT | Sep 25, 2018

U should call them, and find out, I don't know but U can give it a shot!

Are there any available beds right now

Leveia Harris | Dec 28, 2021
Sulayka Martinez | Dec 28, 2021

I really don't know i don't work with them but you can call them to see if you need their number you can let me know 😊🙏

Would you accept children's books and puzzles that are in excellent condition?

Ann Stuhler | Nov 28, 2021
Roger Hendrix | Dec 28, 2021

Yes

can we come anytime I need somewhere to stay

Anquinetta williams | Sep 24, 2020
Halter Timothy | Sep 24, 2020

Before 9pm call them. They can help

Is the warehouse open today

El Malo | Sep 24, 2020
michael taylor | Sep 24, 2020

I think its open on wed's

Re donating, all I've been hearing from first-hand observers is that tons of really nice, good, valuable, etc. things are donated but most gets taken by staff and don't reach those for whom the donors intended them. It's a crooked place. Be aware.

Ianthe Livadas | Sep 24, 2020
Bear's Cavern | Sep 24, 2020

I know Sister Grace personally. I also know that she would never allow the needy to go without. If you believe that this is a 'crooked place' for those reasons you mentioned, you need to either go there personally and speak to Sister Grace or go and volunteer there and see for yourself.

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What do I need to go to the food pantry

carrie sinsebox | Sep 24, 2020
christne portercatlady | Sep 24, 2020

Just an id it is open on a short schedule so make sure u call before you go

I might have to call this home for awhile. What are its stipulations?

Danny Appis | Sep 24, 2020
Mauern Ashford | Sep 24, 2020

The stipulations are being respectful to clients and staff, follow all House of Mercy policies, be in attendance by closing times and be up and dressed at opening hours.

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Do i need ID to stay

Chris W | Sep 24, 2020
Monica Hizine | Sep 24, 2020

No I don't think so . I've been working there for a couple months

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Can you tell me what is the address for ware house for clothes please

Anna Fuentes | Sep 24, 2020
Theresa a Russo | Sep 24, 2020

285 ormond. Street

Hi, I have quite a lot of women's clothes that I'd like to donate. Are there specific things you guys only take?

CinnaBear21 | Sep 25, 2019
Juan Roman | Sep 25, 2019

No we take everything... 24/7

Where do I get a referral for bikes

Tommy Rogers | Sep 25, 2019
Bear's Cavern | Sep 25, 2019

You can speak to one of the advocates at the House of Mercy and they can help you out.

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I have some clothes and shoes for women that i would like to donate. Is that something you take.

Gay Guyor | Sep 25, 2019
Mildred Ferguson | Sep 25, 2019

Great need for these items.

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If I ever had food left from a catering job that went untouched. If I brought it here, they'd accept it right?

andrew barone | Sep 25, 2019
T Wedeman | Sep 25, 2019

Call first and ask . Prepared food is tricky we have a kitchen and serve meals at exact times and snacks and desserts . But we have taken party chili and added to it to make more and your food might work depending on what the item is so call and ask us :) peace and love

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I have a bag of winter wool sweaters and long sleeve shirts and was wondering if you could use them?

. | Sep 25, 2019
Steven. J Jones | Sep 25, 2019

Yes bring them to 285 Ormond st anytime. It would be greatly appreciated. Thank you

Sister Grace, do you have a problem with people who have been exposed to mold becoming homeless?

cathy Conser | Sep 25, 2019
Leon Patton | Sep 25, 2019

No., I don't think she does. That person could wear a mask.

Do you help with kids dressers and household items

Kerwin Vega | Sep 25, 2019
Kristen Davis | Sep 25, 2019

Yes they do help with that. You would need to speak to a manager about going to the warehouse as that is where those things are.

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Do ya help couples with shelter about to b homeless asap

Marilyn Cosme | Sep 25, 2019
Eyve Ross | Sep 25, 2019

Yes u have to come in and talk to the staff

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Do you help couples with shelter. About too b homeless

Marilyn Cosme | Sep 25, 2019
saint Thia with Transfiguration Chapel Inc. | Sep 25, 2019

Yes. Stop down

What time is breakfast

Lee Williams | Sep 25, 2018
Luciano Medina | Sep 25, 2018

8am

Happy holidays sister grace

Devonte harris | Sep 25, 2018
Natalie Krouth | Sep 25, 2018

Happy holidays

What time do you serve food

Mark Drake | Sep 25, 2018
Kristen Davis | Sep 25, 2019

Breakfast is served at 8 am, lunch is served at noon and dinner is served at 5 pm

Are there any beds available for a 50 year old man

Laura Clary | Sep 25, 2018
John Francis Adlesic | Sep 25, 2018

No beds are available...this was told to me 5 minutes ago. I am sorry

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