Monroe County Water Authority

Category: Water utility company

Address: 475 Norris Dr, Rochester, NY 14610, USA

Phone: +15854422000

Opening hours

Sunday: Closed

Monday: 8:30AM–4:30PM

Tuesday: 8:30AM–4:30PM

Wednesday: 8:30AM–4:30PM

Thursday: 8:30AM–4:30PM

Friday: 8:30AM–4:30PM

Saturday: Closed

Reviews

Rodney Bryant

Aug 3, 2022

Poorly service 😳

Steven Smith

Jul 3, 2022

The absolute worst online paying experience. Why are you charging me a $1.30 convenience fee for me to not mail you a check?! Gotta mail in forms for auto pay? This isnt 2002. Fix your system.

Joe Ibbetson

Mar 3, 2022

After a 6 or 7 day water issue (bubbles in the water) I called customer service at MCWA. Friendly and helpful from the start. Today (3/3) a follow up return phone call with Ken Naugle, Production Engineer, in which I experienced a very responsive, detailed, friendly customer service satisfying explanation. Most knowledgeable and respectful during our conversation. From 1st contact to full resolution, less than 24 hrs! Excellent! A very respectable time frame in my opinion. Thank you! Joe Ibbetson

Michelle Wilkie

Jan 24, 2022

Just wanted to say thank you to the WA workers that fixed a water main break on 1/23/22 in the Hillary Heights neighborhood. It was a freezing 17degrees out in the dark. Thank you and we appreciate you!

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Questions & Answers

Pay my water bill?

Nelda Johnson | Sep 25, 2018
Jared Scata | Sep 25, 2018

Online or call 442-2000

Any water outages in 14626 zip code?

anthony rotolo | Jan 27, 2022
Monroe County Water Authority | Jan 27, 2022

MCWA did not have any known outages in the Greece area this weekend. If you are experiencing water issues, please call Customer Service at 585-442-7200 so we can get them resolved as soon as possible.

How do you find out who is paying the water bill?

Clee Albert | Sep 24, 2021
Monroe County Water Authority | Sep 24, 2021

Good Morning. You are welcome to call our customer service department at 585-442-7200 for more information.

Hi, just received a letter from AMERICAN WATER RESOURCES, located in Alton IL; offering a yearly insurance in the event of underground pipe line repairs. Due to all the recent scams. does this sound legit? Do you offer a similar insurance coverage?

Wilma Mazzulli | Sep 24, 2021
Felicia White | Sep 24, 2021

Hello Ms. Mazzulli - Monroe County Water Authority does not offer insurance. Over the years, there have been several companies that offered insurance for underground water service repairs. I am not familiar with American Water Resources, but they could certainly be a legit company. None of the companies that offer this insurance are affiliated with MCWA, so it would be good for you do some research on them if you decide to purchase such insurance. It is true that if the water line between your house and the street needed repair, it would be the homeowner's responsibility to repair. Consumer service leaks do not happen often, but they can happen. It is certainly your personal choice on whether or not you think the insurance would be worth it. Thank you, Felicia Romagnolo Manager of Customer Services Monroe County Water Authority 475 Norris Dr Rochester, NY 14610

Is their a credit for having a water meter on a lawn sprinkler system

Daniel Simonetti | Sep 25, 2019
Monroe County Water Authority | Sep 25, 2019

No – MCWA does not offer any credit for metering your lawn irrigation system separately.

What is a commodity charge?

MaryAnne I | Sep 25, 2019
Monroe County Water Authority | Sep 25, 2019

Your bill is broken down into two charges: a base charge, and a commodity charge. The base charge is a daily charge to receive service. This will be charged regardless of whether or not water is used, as long as service is active. Our current base charge for the average Monroe County resident is $0.21 per day. This base charge typically accounts for about $20.00 of every quarterly bill. A commodity charge is the charge for consumption. Our current rate for Monroe County residents is $3.26 per thousand gallons (rates may differ for out of county customers, or customers with larger sized meters). Please feel free to contact our customer service department – (585)442-7200 – with any further questions. Office hours are Monday thru Friday, from 8:00am to 4:30pm.

what emergency required the Authority to wake the neighborhood with work on the street on Westland Ave in Brighton at 4 AM this morning?

Robert Kay | Sep 25, 2019
Monroe County Water Authority | Sep 25, 2019

Mr. Kay, Thank you for your inquiry. MCWA was notified by 911 dispatch of an emergency main break very early this morning. A crew was called in for an emergency repair, and service was restored shortly before 5:00 AM this morning. We apologize for any inconvenience this may have caused. Please feel free to contact our Customer Service Department – (585) 442-7200 – with any further questions.

Yhe online billpay procedure asks for the Property house number. This is not listed on my paper bill. Where can I find it?

Anne Saunders | Sep 25, 2019
Ethan Davidson | Sep 25, 2019

The property house number is just the number portion of the street address. For example, if the address is "123 Main St" you will enter "123" as the house number.

When will we get water back on at 2200 Westside Drive United Methodist Church of North Chili?

United Methodist Church North Chili | Sep 25, 2019
Phil Ciufo | Sep 25, 2019

Talk to the crew or call for 442- 2000

What chemicals are added to MCWA water?

Gordon Dibble | Sep 25, 2018
Ethan Davidson | Sep 25, 2019

Chlorine is added to prevent bacterial growth and fluoride is added to prevent dental cavities. You can view the complete water quality report on the website: http://www.mcwa.com/MyWater/WaterQualityReport.aspx

Do anybody know what tipe of line is in use on a 36 year old home on the planet, parkedge streets 14606?

Juan Rodriguez | Sep 25, 2018
Ethan Davidson | Sep 25, 2019

The materials that are used can vary from house to house. If you call customer service they may be able to help you identify it.

If the exterior water Service Line breaks, is that my responsibility as a home tener? Do i need Line Coverage or Insurance?

Juan Rodriguez | Sep 25, 2018
Raider Llaorado | Sep 25, 2018

The landlord is responsible for the service line from the side walk to inside the house .

How do I enroll a new service

bob tay | Sep 25, 2018
Kim Pennington | Sep 25, 2018

Call 442-7200 for customer service they will transfer your call to New Services

is there a chance of cross contamination from holly hydrants and domestic hydrants

Dennis Trocano | Sep 25, 2018
Santa Rodriguez | Sep 20, 2022

How to find out if the water bill has been pippin

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