Popeyes Louisiana Kitchen

Kar Noble

I was told last night that I could go in the lobby and pick up my order today so I used the app and I made my order and I paid (on the app), then I got out of my car went to the door and the door was locked. Another guy in the parking lot said that I had to go through the drive-through which was really really really really long. While I was sitting in line in the Drive-Thru it called the store and the manager said I had to go through the drive-thru and I said it's not moving. I said I just want my money back. She said no. She also said she didn't know how to do it. How hard is it to hand me $8.??? So I stayed in the Drive-Thru line because I had to because I couldn't get my money back and because she wouldn't open the lobby. But the line wasn't moving and I have groceries in my car and it's super hot out here and gas is $5.15 a gallon. I waited in that line for 15 minutes and it only moved once. So I called back again and the other lady said I'll open the lobby for you. I have been standing outside at the door knocking for a good five minutes in the hot sun with my sunburn with migraines Etc and nobody is coming to the door to let me in. Terrible customer service.

Ethan Altena.

Ordered 2 spicy chicken sandwich's, med fry and popcorn shrimp April 16th. One sandwich was spicy one was regular, my med fry was not in the bag, the shrimp was fine, Everything that was not missing was hot and made correctly but not to my order so i wont be coming back and will tell others to as well. If management would like to make this right please email me a response and i will change my review to 5 stars.

John Mcherlsen

Ordered on Saturday April 16th two spicy chicken sandwiches med fries and popcorn shrimp. One of the sandwiches were not spicy just regular and that was a big disappointment even worse my fries were not in the bag. Shrimp was fine. If I could get this refunded or reconciled I would change my review to 5 stars but until then it was a 1 star visit.

Megan Newman

Ordered online 15 minutes before arriving because I know Popeyes in general is usually a long wait. When we got there there were 0 cars in the drive through and maybe 10 people in the lobby. About half were picking up for delivery services. …