Address: 4001 State St, Millcreek, UT 84107, USA
Phone: +18012622921
Sunday: Closed
Monday: 9AM–6PM
Tuesday: 9AM–6PM
Wednesday: 9AM–6PM
Thursday: 9AM–6PM
Friday: 9AM–6PM
Saturday: 9AM–6PM
Steven Sparks
Pros: Store very clean and good stock on hand Finance - Great - Loved Justin who helped finalize our deal Knowledgeable sales staff and fair trade in allowance given Service Dept at West Valley location is totally Awesome Cons: Sales - Initial experience good, but it feels like salesman SH at Murray was just out for the commission and not wanting to help fix problems that were experienced. Delivery of Trailer - They claim they went through all systems and checked them out. Upon walk through we noticed a few items, but was assured by our walk through guy that they were all “normal” and ok. After camping there were things we feel should have been caught by the pre-delivery check, but obviously weren’t Experience: We went to the Murray location on State street to purchase our trailer. Overall sales experience was good. We were assured they they go through and test all systems and make sure they are working properly before we pick it up. Picked up the trailer and upon the walk through noticed a few items, (wiggly hinge on the freezer), but was assured that those things were “normal” by the guy performing the walkthrough. Took trailer out and tried it in the driveway and up in the mountains. That’s when the problems were found such as. Water heater blew thermal link - West Valley location was great - (give Chris in service 4 stars) he gave us a new fuse and we installed and we thought we were good to go. While there we asked him about our fridge not running on electricity, He said the plug should be wrapped nice and just needed to be plugged in. We had the receptacle to plug in, but no plug could be found. He took us out and showed us what they look like. Went home and found our plug shoved clear up behind the fridge and crammed so hard between trailer and fridge it took a while to get it down so we could plug in No hot water up camping…..Apparently where the fuse was installed was not correct so kept getting too hot and fuse blew again. West Valley rerouted the fuse to where it was supposed to be.. Took it up camping and found a usb plug didn't work (didn't even light up) so that wasn't checked on pre delivery either. Big problem was the black tank clean out valved sprayed water all over the bathroom upon first dump clean out. Not sure if this is checked pre-delivery, but it should be as it was found that the hose wasn’t even hooked up under the sink. Took trailer into West Valley service dept to get the above items fixed, since we had dealt with Chris and felt they would find and take care of the problems and not brush them aside.…They are having to order a new fridge since the hinge was totally bent, so the “not a big deal” thing we first noticed really was a big deal. They also found the hose that was not hooked up and spraying water all over the bathroom. Replaced the plug etc. We contacted our salesman SH after our first camping trip to tell him our bad experience and he said he would see about some sort of store compensation and call us back. We have never heard from him and no compensation has been added to our account when West valley looks….which is why it feels like he is only in it for the commission and not caring for his customers. If no compensation fine, but at least call the customer back. We won’t be back to the Murray location for anything in the near future.
Sunshine
🌞👍supper nice employees. Very professional. They let me shop and didn't ride my heels. Lol And the best park was they have a Sun Shine on the logo.
Garen Thompson
Jessica was fantastic help
Jen Barber
Great experience and easy financing. Good people.
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Hey Joey, we are always looking for good quality pre-owned RVs! At certain times of the year we don't have as much space as we would like, but we would love to discuss your trailer if your still looking to sale. Give us a call and we can discuss it further! Thanks!
Hey Christa, thanks for the inquiry! Yes, we can usually replace a sleeper sofa with recliners. We would be happy to help you find furniture that better meets your needs. Give us a call during business hours or come in to our parts store. You will want to know the height, depth, and width of your existing sofa beforehand so we can order the right size. We have a couple floor models in the showroom as well. Thanks!
Hey Michael, thanks for your inquiry! Unfortunately, we don't carry any over cab campers. We can do air bags in our service department but I would try to work that into the purchase of the camper if possible to save you a little money. 😁 If you would like us to do your airbags, give our service department a call on Monday. Most dealers are booked out pretty far right now, so you will want to get on the schedule quickly. Thanks again! Happy adventures ahead!
Hey Jake, thank you for your inquiry! At the moment, our Class C lot is overflowing with inventory so we don't have extra space for more units. If you are in a hurry to sale it, we would recommend listing it on KSL or RV Trader. As of Oct 1 2018, NADA Used Retail Value is $15,960 for that model and year but that does not account for mileage, condition, and added options. When selling a later model RV such as this, condition is everything and can increase or decrease your sale value by several thousand dollars. Visit this link to add mileage and options that are included on your Majestic to get a more accurate estimate of value. https://www.nadaguides.com/RVs/2004/Four-Winds/M-28R-V10/3040524 Hopefully that helps! Typically in the Spring, we start to clear out quite a few more spaces and could potentially accommodate a purchase. Good Luck! Please let us know if we can help in any other way!
Hey Susan, thank you for your business! We do have return policies for various products we sell. Products which require licensing and registration with the state (vehicles) are non-refundable. Items sold in the parts department are usually refundable although exceptions do apply such as special orders, installed electrical components, and propane components. Please give us a call for more information. We are open M-F from 9:00AM to 6:00PM. Thanks again!
Hey Roger, thanks for your inquiry, there are several window options available. Can you give us a call in our parts department and we would love to help you out! Thanks!
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