Comfort Suites Grandville - Grand Rapids Sw

Michael Storandt

traveling for work and there was a schedule mix up so I couldn't make it to Grand Rapids so they still charged full price for the cancellation fee. Understand that for a same day cancellation they would charge a fee but one would think they would discount it. Guess it is always worth while to pay a little more and go to a hotel with a no penalty cancellation policy

Anonymous

Good stay. Could have been better with a little TLC. Fixtures loose, rooms not fully cleaned, refrigerator had a pop spill not cleaned. Good location. Close to everthing we wanted to do. Hotel looks good upon arrival and entrance, but the rooms need updating. Need some sound reducing in the ceiling. People above us we could hear everything and the went to bed at midnight and were up at 6. Hard to sleep. I would stay there again but would need to see improvements for stays beyond that. We will be in town at least once every year.

Thomas

Positive: Location and front desk was very friendly. Room layout was also good. Negative: Carpet stains and smell in room

denise freeman

Room was clean but they don't know how to use chemicals in pool and hot tub!!!! Both were so high in chlorine it burned our eyes gave us a rash ruined bathing suit!!!¡fumes in hot tub where so bad couldn't even sit in had to stand to get away from fumes !!!!! This is not good!!! Had to go buy eye drops because it burned our eyes so bad!!!!