Baton Rouge City-Parish Employees' Federal Credit Union

Cynthia Wallace

I love the credit union, fantastic customer service. My ladies in drive through are the best. Their fraud alert system is great. Overall I’ve never had any problems with them they always come through for me ❤️❤️❤️❤️❤️

Casey Bergeron

worst customer service; I will be trying to refinance my loan as soon as possible because every experience I've had has been the worse. I'm having to jump through hoops just to make a payment on my loan

Therronia Smith

This is the worst bank to bank with. I’m currently looking for another bank . The system is always down , the bank is very old school. The App doesn’t give you what you need and it need to be updated . If I could put 0 stars I would !

Christen Woods

I’ve had A+ experience with Brenna for my auto loan. She had it processed and approved with me in a new vehicle in a matter of hours. That’s the ONLY reason this is more than one star. It is impossible to get anyone on the phone, but when you do get the secretary on the phone, she is by far the rudest, most unhappy, disgruntled employee I have ever dealt with. She sounds put out by every minuscule request. You can hear her huffing and heavy sighing every single time words leave your mouth. I’ve updated my address and phone number three times over the course of the last seven months and it has yet to stick. I had to request a new debit card today and was told there was a fee for it?!!! Then when I attempted to confirm the address she will be sending it to, she huffed and said, “I don’t know. Whichever you have in the computer” I asked which it was and after clarifying they had the incorrect address, she got aggressive and said I would need to come in and do it in person after the pandemic is over with and could just check the mail at my previous address to look for my replacement card. When I first opened my account, my card had never been sent through the mail, so after a month of me waiting, I called to ask about the status of it and was told she must’ve forgotten to send it. It takes 2-3 weeks to receive a replacement card if you’re lucky. You will NEVER receive any checks you order. I will be switching banks as soon as I have a day off to accomplish it.