Hyatt Regency Louisville

Kory

Stayed 3 nights here and, overall, it wasn’t bad. I used the hotel’s valet parking, and something was stolen from my vehicle. So either valet didn’t lock the vehicle, or one of them is the thief. Front desk staff were friendly. They told me during check in that housekeeping would be upon request only, which wasn’t a big deal. The room was nice, but there were a lot of stains on the floor and bedding. There was a refrigerator in the room, a large TV, couch, chair, table, nice bathroom and shower, and a great AC system that kept me cool during the 100°+ heatwave that was moving through the area. If I were to return to Louisville I’d probably stay here again, but I will not be using their valet service. **UPDATE** Just found out they charged me for an extra night. So if you check out early, don’t use the express check out as apparently they don’t check the key drop box regularly.

Tom Nakatani (t2co)

Hotel wasn't bad at all and very convenient to the convention center across the street. Service was great and friendly, the facility was nice, but it failed in a couple of key areas. Primarily it was the bed/bedding. It was adequate but the comforter only seemed to cover half the bed and everything was very lightweight. Air conditioner and ambient noise were a bit too loud with random noises occurring all the time. Bathroom was a bit cramped too but I ended up with a corner room so it may have been the layout. They are still in covid mode and only clean the room every 4 days which is disappointing for a higher end hotel. The room also isn't set up well for business travel with no real desk space. I had to work off a couch and table and run my power cord from the wall. Service was good and they have an attached parking garage with Valet. The hotel restaurant was uninspiring and generously 2 stars for breakfast. You're probably better off getting a sandwich at the Starbucks. Overall I prioritize my rest over anything else at a hotel so I'm not sure I'd stay here again.

Anna Cookie Sipes

This would certainly be a 5 star hotel but was lacking comfort in regards to the a/c. The room always felt to warm. We set the thermostat down but it never really cooled the room. We were on the 12th floor. Also fridge is not really a fridge....Seemed to be more of a cooler. Would have loved an option to have microwave in the room. All other aspects were AMAZING from staff to restaurant to location. Very clean, friendly, easy. Absolutely loved how helpful housekeeping was. You could ask them for anything.

Casey Gray

Hotel has a great location downtown. But we were very disappointed with the service. Check in time was 3pm and we didn’t get our room until 7pm! Room still had trash in it from previous guests and carpet was badly stained. Front desk didn’t seem to care when we told them. Breakfast is way overpriced for what you get. Rooms do have a big tv and comfy beds also great showers.