Holiday Inn Express Louisville Northeast, an IHG Hotel

Alinda Jones

My husband and I stay at hotels often, at this point I’ve purchased a blacklight to inspect the bedding to make sure they were clean. Our room passed the black light test with the exception of some high use items like the coffee maker and remote. I always bring wipes so I just wiped those items down. The carpet does seem a little older and kinda sticky. Overall I’m really satisfied with the cleanliness of the room. The staff was also really nice and professional.

Josh Rutledge

Im fall 2021 I brought my two 7 year old daughters here for a fun weekend stay cation while their mother was out of town. I specifically chose this location because of the indoor pool. We got checked in and headed to the pool, except my key card wouldn't open the door. I went and told the front desk clerk who came and opened the door and let us in. The water looked a little murky, but I thought maybe it was just warm. We got in and started swimming when I felt the walls - and they were slimy. I started to inspect the water and found that there was brown algea infesting the pool. I rang the front desk to inform the clerk while my kids took showers and got clothes on. The clerk told me that they had been trying to clean it and there was someone coming the next day. Which means he knew it was like that when he let me and my kids swim in it! We slept there that night, but left the next day to go to another hotel. I called IHG to complain about the lack of concern shown about the issue. The corporate office gave me some points and said they were sorry. Fast forward to last night. Our house power went out and I need power for a CPAP to sleep. I booked a night at this hotel and proceeded to check in. When we arrived we were told we were on a "do not rent" list do the pool incident from before. So because I filed a complaint, I was black listed. Fantastic customer service. The hotel is under different management than before, so I explained to the clerk there, but fhe manager refused to let me check in. Be warry of hotel managers who refuse to listen to the account and do the right thing. I did call IHG. All they could do was issue me a refund and offer to get me room in another hotel.

Suzy5-4

I asked the staff member at the front desk to have management contact me in the morning, but they did not. So here is what happened: I booked a room with 2 beds and received a room with a single bed. I specifically went to IHG for a room because the hotel my event was at only had rooms with 1 king. If a single king was ok with me, I would have stayed elsewhere. It could well be that this was some sort of computer error--but what happened at 10pm when I arrived was the worst customer experience I've had at a front desk. The employee offered no help. Maybe there was nothing that could have been done (I think there was), but she also offered zero empathy or concern. This was what was most irritating. And, of course she did not make sure I was contacted by mgt--and I see that my invoice was not adjusted. She could have searched other IHG hotels for the correct room, she could have contacted her late arrivals to see if they were really still coming, she could have offered me an air bed or cot, she could have suggested I go to a near by story to buy an air mattress for $25. She could have provided extra bedding and pillows so my roommate and I could hack together some type of "private" sleeping situation instead. She came up with zero help for us and was annoyed that I was upset. What an uncomfortable situation this was for me and my roommate. No problem solving skills and no customer service skills is a problem for IHG. We liked the egg white omelets.

Dixie Normous

Very comfortable experience. The front desk clerk, is exceptional at going above and beyond. Others, of her generation, should model themselves after her qork ethic. She made sure we had a great stay. The grandchildren loved the indoor pool. They had a blast, therefore so did we. The breakfast was great. Lots of meat & protein for us keto folks. Yum. Comfortable bed. The wife slept like a queen, and I like a king, in our big King size bed. 5 stars.