Quality Inn & Suites University/Airport

Clarino Dillahunt

Upon entry to the room the bed wasn't made and the sheets were dirty. We called the front desk and four people came to the room. We showed them the dirty, soiled sheets and they began speaking in their native tongue to one another. They made the bed and walked out. The pool was drained. The rooms smelled of smoke. Looked like blood splatter on ceiling.

Ryan Finley

This is a solid place to stay: the prices were not too bad, especially for a room for four people that included a kitchen set and a jetted tub! I stayed with friends for a night and we had a good time. It could have been a little bit cleaner: the toilet seat was dusty and the bathtub was a little dirty and needed to be cleaned before operation. Still, one of the only hotels in louisville with a decent sized hot tub, and we would definitely stay here again!

Breyanna Schmitt

purchased this room through Expedia! My husband checked us into our room while I waited in the car with our newborn. Once entering the room I noticed right away toilet clogged with fecal matter, heavy stains on couch and bed! I was not comfortable changing my newborn diaper in the room but having no where else to go I sat on maybe the cleanest part of the room, the computer chair and changed her on my lap. We were running late into town due to traffic and had to pick up my grandparents from the airport. I knew right away I will bring my concerns up to the concierge and check out. It took a hour and a half for my grandparents to get off their plane and return to the hotel. At this time the concierge and Quality Inn general manager denied a refund! I even spoke to Expedia and have a pending matter with them. I was shocked and very upset with the general manager and Expedia! It was not a safe or sanitized place to stay for myself let alone my newborn infant who spent a month and a half in the Intensive care NICU unit. Extremely dissatisfied with this Quality Inn! They claim to have updated their rooms in 2016 but the couch alone had to be over 10 years old. It was heavily stained and needed burned!!

Vincent Lanham

The man at the front desk was amazing! We had a herd of children for the NASP National Archery Tournament. The breakfast was great. The kids got to make their own waffles!! The rooms are very clean. Overall it was a great experience.