Root Center for Advanced Recovery - Bristol Clinic

kimberly marie

They don’t actually care about their clients. We’re just a paycheck to them. The only reason they’d care if we OD’d & died is cuz they wouldn’t be getting our money anymore. This place was more of a trigger than anything else during my recovery. They’re also incredibly unorganized & the turnover rate for counselors is absurd.

Betty Paris

They do not treat the clients as individuals with each having their personal issues. Which is a great issue with mental health. If anything the stress levels really enhance mental issues! They contradict themselves. Very uncaring and little compassion make errors and turn them on the client I have been at the Bristol dispensary since 2004. I had very few issues and they were handle well. “UNTIL” Root took over. Within the last two years I have had so many problems that were not taken care of in a timely and professional way! I highly recommend going somewhere else! Reading all the comments I want to add that I started at APT in new haven 1998. Transferred 2004 I have Never had a dirty urine. These places are great if you want to truly stop. Methadone maintenance is great no matter where you are. But when you have a “normal” everyday problem and it’s unique to you. They just treat you as a number. There is no special issues, everything is black and white. No compassion or understanding. If your addiction has mental health issues for staying clean. Stamp very lightly and carefully because there is NO support. In fact quit the opposite. The mental anxiety and hopelessness.they make you feel is beyond comprehension!

Cory Collin

I’m literally gonna try my best to take legal action against this place. Not only was the counselor super unprofessional when I came from Oregon to courtesy dose. They told me and my clinic I’d be able to pay weekly. Then the day I get there they demanded payment of both weeks upfront. I had to fly back to CT for my mother’s passing. The comments made by the counselor there were the most awful and unprofessional. Told me diabetics just need to control there eating and opiate addicts in pain need to learn to deal with it. They haven’t heard the last of me and that’s for sure!!! She said welcome to Hartford don’t go and overdose. What kind of counselor speaks to someone with almost a year clean like that?

Rose Martin

Want to stay clean and sober run fast run hard from this place. Unless you are willing to let the staff tell you what to do and how it should be done they set you up with a dirty urine and pull your bottles for life. They refuse to curb dose me and I am going to be in two foot cast because I speak the truth. I believe the head person there should be gone before more life's are either ruined or lost. If she doesn't like you kiss your chance of being treated fairly out the window. I am only being honest let's see what happens next. I am detoxing MYSELF because I will not let my life be dependent on a person who HATES me for no reason. Do please BEWARE...