Address: 97 Greene St, New York, NY 10012, USA
Phone: +12122266136
Sunday: 12–6PM
Monday: 11AM–8PM
Tuesday: 11AM–8PM
Wednesday: 11AM–8PM
Thursday: 11AM–8PM
Friday: 11AM–8PM
Saturday: 11AM–8PM
Cynthia Santiago
Very friendly professional manner
Nadira Jana
Felt very welcomed and loved salesperson Niko, he was very patient to show me different pieces to try on.
Dani S. Lee
I was having months of frustrations with the client service department regarding my watch repair. As some of the other reviews say regarding the repairs, the timeline that's given is very off, and the communication with the client service team at the HQ is truly the worst. After having such an unhelpful (to say the least) encounter over the phone with the customer rep at the Tiffany HQ, I ended up reaching out to the Greene st. location, where I originally dropped off my repairs. I spoke with Kristen, who was so attentive and determined to resolve the issue for me, and provided the best customer service. Kristen was the exact representation of what I would expect from a brand like Tiffany. No one else showed this but her. One person who made the difference in following up and caring for their clients changed my review from 0 to 5 stars. Thank you Kristen!
Brian
Stopped by with a friend who was visiting to browse and hopefully find a gift for her. A salesman who looked like a bouncer latched onto us and started aggressively questioning what we wanted while we kept telling him we just wanted some time to look. With his demeanor, I felt like I was in some trashy place and he was watching to make sure we didn't steal something. That, or a place desperate to sell like a car dealership. Eventually, we tried on a few pieces and the salesman was pushy about also pulling out items 5x more expensive and totally different style than what we were looking at. We left pretty fast, their loss. In the past, I had a much better experience at the 5th ave location.
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The store cannot repair your item onsite but will be able to send it out for a free estimate.
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