Pandora Jewelry

Anisah

i dont know since when pandora policy on their warranty changed because it makes no sense. my boyfriend bought me a forever and always charm in january and earlier this week the spinny circle piece broke and fell off, i didnt notice until a few hours later it was broken. I went to kings plaza pandora to get it replaced but couldnt because it was not in stock, she told me i can go to any other pandora location to get it replaced so i came to this one in times square. i get here and the girl claimed she needs the broken piece to fix it so i can get it replaced. how am i suppose to find the broken missing piece? whats the point of the warranty? i told her that i checked the pandora website and i checked with 2 other stores and they said i just need my receipt and nothing about i have to also have the broken piece. the girl at pandora wasnt listening to me and claimed "we are in the city so we do it differently" which made ZERO sense. why is she acting like the pandora in times square is a whole different country? literally ALL united states pandora has the same warranty policy on products as stated on their website. yall really need to hire employees that know what they talking about. ON TOP OF THAT, i went in and I waited about 5-7 minutes before even asking if i needed help even tho i was waiting in the line, there was a brownskin girl and a guy with blue hair that was just standing around and they could have assisted me. yall need to get your employees in check for real . never coming to this location again UPDATE: so the same day i went to this location, i asked about the bracelet + 2 charms deal for $129 and the lady said the sale was over? Before i went to pandora this day i literally checked the website and they had the sale going on.. anyways yesterday i went to the pandora in bayridge and i was able to get my charm replaced i didnt need the "broken" missing piece... the girl at times square clearly was just trying to scam me into buying a NEW one. And the bracelet and 2 charms deal WAS still going on in stores bc the one in bayridge had it... i dont know why this girl at times square was giving me such a hard time. AND I ALSO CALLED PANDORA CUSTOMER SERVICE MYSELF AND THEY SAID I CAN GET A NEW CHARM EVEN WITHOUT THE MISSING PIECE BC MY CHARM IS BROKEN AND I WOULD BE ABLE TO GET A NEW ONE BC I HAVE A 1 YEAR WARRANTY. thats how i know the girl at times square just wanted to get me to BUY A BRAND NEW one.

Matilde Tinelli

Completely disinterested staff, devoid of any kind of attention to the customer. Rude, as well as little care of the jewel. They were making us leave with a different charm from the one chosen (luckily we realized!), Once we went out we realized that the right one in the package was ruined. If with us they treat you with gloves, they polish the jewels before giving them to you, they take care of things and people, not there !!! Really not recommended. Ah… and they don't even give you the certificate of authenticity !! They say that the receipt is the only guarantee necessary ... this is not the way to work!

leudy peralta

Good experience overall, a little waiting, I recommend if you not want to wait go to another one no that close to time square

Erika

I was disappointed by the limited selection and lack thereof for men. Also, one of the male employees with the green hair has a horrible attitude. When asking him a question he whines and speaks in a condescending manner.