FBC Mortgage, LLC

nora mosby

I sold my house in June. The company was notified of my forwarding address yet sent an escrow refund check to the old address. I called in August asking about the refund and was told they would put a stop payment on the check and reissue with a few days.Now Im being told it will by 30 days by a rude person named Julie. They made the mistake and mistakes happen but they need to remedy that and reissue the check immediately and not in September and not blame the USPS. They also charge me for a title that I paid upfront on my closing and did not reimburse me for it. They are crooks and will try to get any penny they can from you so when you are being RUSHED through the closing paperwork, stop them and ready every single line twice.

Cathleen Maddox

I had a wonderful experience with Cory Leech in the insurance department. He was super helpful in getting all my insurance needs taken care of for our new home purchase. He was thorough, informative, prompt in response, and just delightful to deal with. He followed up with me to help get all the necessary documents in order so everything would go smoothly. Even now in getting my policy updated, because my mortgage was sold, he has been very helpful, prompt, and thorough! He is a rare gem! He deserves advancement or a salary increase! I am very impressed with this young man! I hope his company realizes how lucky they are to have such an around great employee! Way to go Cory!

Chris Dissler

They bought my loan from another company. Changed login url without notifying customers. Made me jump through hoops giving personal information I often don't like to give. End result - you have the wrong login URL. They could have started the conversation with "Hey customer, we screwed up and changed your login URL. Before we spend the next five minutes asking you for you social and home address, can you try this web address so we can save you time and get you off this chat?" I'm currently not a fan of the wasted time this morning. I hope they sink and my load is bought by someone else.

Joe Dal Santo

Scott and the FBC Team - Thank you for all your help. You guys were great to work with. You could not have made it any easier for Pat and me. I highly recommend you.