Extended Stay America - Louisville - Alliant Avenue

Albert Hutchinson

First..I asked for cooking and eating supplies. I was given a plastic tote with plates, bowels, a mug and silverware. When I opened the tote the knifes were disgusting. It looked as if someone had cut a steak and left it. It wasn't even wiped off let alone clean. The same with a fork and the utensil divider. Second...I have stayed in MANY hotels so I know when a guest asks for a change of linens you don't say "I'm understaffed and probably won't be able to get to it, but I can give you the linens and you could change them" Third.. almost EVERY TIME I went to the lobby the staff was non-existent, however, the courtesy phone was on the counter and when I would ring it, they would appear out of the side room. Fourth...I departed at aprox 3:45 am. I took my belongs to my vehicle and when I went back in the lobby was locked. That's not too unusual, what is unusual is the fact my key card wouldn't open the door. So, I used the courtesy phone... again. The woman who answered sounded as if I had woke her up and said "yeah the lobby is locked and you have to use the side entrances" and since I was checking out to "just to leave the keys on the front desk". I don't know why the front was locked to registered guests because the side door was just proped open, so the reason wasn't security. All in all a horrible hotel. The only reason I didn't leave was I wouldn't have been refunded my money and I didn't feel unsafe enough to leave that money on the table.

Benny Ford

Great place to get away. Long or short stays, you will have everything you need. Every room has full kitchen & living area. Nice place. Great people. Thanks

Jared Longsine

The staff was nice enough. However, the room was not well groomed. The issues include a dried white substance in the headboard, a pocket door for the bathroom that would not shut all the way because it was broken, the same door was filthy, room smelled like stale pizza, and the shower had hair in the drain from the previous guest(s).

Mary Anne Quintana

Customer service was excellent! Rooms are big and clean. We checked in late and Staff (Jon) was very helpful and resolved all issues immediately. Parking lot is well lit. Right off the expressway. Great place for a large family to get some rest on a long road trip!