Office Depot

Christy Cook

Horrible lamination, customer service, and quoted wrong price. I brought the guestbook from my nephews adoption party to be professionally lamented to keep it protected for years to come. I brought the pages in on a Sunday and I was quickly rushed through the drop off process only being asked my name and phone number. I asked when I could come pick up the pages and they told me they would be ready later that day or the next day Monday. I returned Monday afternoon to find that the pages had not been laminate. I wasn’t overly concerned, if they needed more time that was totally fine. Because I was rushed through the process so quickly when I dropped off the pages I was sure to ask a few questions this time such as would they be calling me when the pages were ready and how much was this going to cost. He assured me that they would call me when the pages were ready and told me it would cost just around $20. After a few days not hearing anything back I tried to call the store which was a hard to navigate automated system where no one ever actually answered the phone. It is now Saturday and I asked my sister who lives close to the store if she could go check to see if the pages were ready for pick up. When she brought me the pages later that day she informed me that the process of picking the pages up had been awkward and a little frustrating. At first they could not find our project and had to look around for a while to find it. Turns out the pages had been ready for 4 days but no one had called. Then they had some trouble ringing up the pages to which my sister informed me the employee got very frustrated at HER for and she was also charged over $40, double the price I was quoted. The worst part of it all is our pages are ruined. I was expecting a high-quality lamination process especially when she told me the price had been double what I was told. We got the quality of a cheap at home lamination machine. The edges are not properly sealed, the laminate is not cut to the right size meaning the job is unfinished and if you did cut them they would peel apart because they are not sealed properly. On top of all that some of the photos on our pages have turned completely blue from the heat and are ruined. Overall a highly frustrating and sad situation. We worked really hard on this book to someday show my nephew do what a wonderful special day is adoption day was and instead of preserving our work Office Depot ruined it. Zero stars.

Tracey Keel

Ordered an L-shaped desk online and picked it up later that day. Staff at the store was very helpful helping me get the desk loaded in my truck. Good store for all your office needs.

Rain

Went to Shelbyville Rd Office Depot and found the items I needed with the help of the store personnel. The cashier was polite and welcoming. He was able to process my coupon I had received via e-mail.

Bettie Hutchinson

I went to this location in search of refills for several pens.Tyler and Bella were able to find correct refill for one difficult pen. I preceded to checkout counter satisfied with my purchase.