Norris Ford

Chelsea Martin

If I could give Norris zero stars I would… If you don’t have time to read how awful my experience is just SAVE YOURSELF THE TROUBLE AND GO TO ANOTHER DEALERSHIP. Eric, the associate who was supposed to be coordinating fixing my car is hands down the most incompetent person I have ever interacted with. I was experiencing battery issues on my two year old Mustang and Eric promised that I would have my car back on the same day. After my car was towed to Norris Eric advised they were taking a look and would give me a call back that day which never happened. I called the next day to find out what was going on with my car and was advised that Eric was off and to call back the following week. I was advised on day 4 or 5 that my battery needed to be replaced and was ready for pick up. Later that day I received a notification from the Ford app that my battery was low again. I called Eric and let him know and was told not to worry about the notification and my car was good to go. I am no mechanic but that made ZERO sense… I ubered to pick my car up from Norris and of course it was dead… while I was at the dealership Eric misplaced my keys and couldn’t even handle typing my VIN into he system to confirm my warranty info. Eric called a few days later to let me know “the new battery mustve been low and needed charged so they charged it and the car is ready for pick up” WHAT?? A new battery low on juice?!?! How does that happen?? Clearly there is a reason why the original and new battery have all died and replacing the battery is not the answer. Of course two days after I picked up my car it was dead yet again. Not only did Eric and the Norris team fail to determine what is draining the battery but the new dealership handling confirmed Norris did not even run a diagnostic test yet they had my car over TWO WEEKS!!??? I called to speak with the manager at Norris and am still waiting on a call back…… worst customer service ever

Melissa McCarty

Great experience purchasing my new vehicle! Gary P was an awesome salesperson! No pressure, answered all of my questions and just gave me time to think. This was a big deal for me & Gary respected that. Got a great deal & a great vehicle

fred matthews

They worked with me and all were very nice. I told them what I had and what i wanted and they made it happen. I've bought two cars from them, one used and then I traded that one in for a new one. I will definitely go back when I'm ready to buy something else.

Anjelica Michael

Perfect experience. Great communication, seamless experience. We drove 2 hours to get our new vehicle and it was 100% worth it. Tyler is very professional and clearly cares about what he's doing and the customers. 5 stars all around!