Asurion Phone & Tech Repair

Jessi Karrer

Visited the Simi Valley location today and received fantastic service from Ken. I’ve been here several times for different iPhone repairs and have always been pleased with the promptness and knowledge.

Natalia V.

Troy was great he fixed our phone! we had taken it to cpr in west simi and they couldn't fix it! Thanks again!

Kevin Nicolai

YET AGAIN, this place is the real deal. They fixed my phone screen in no time and it came back to me looking brand new. They are super friendly and knowledgeable, even cleaned the charging port. This is my go to repair shop! Honest and funny techs, quality repairs, and prompt service! THANK YOU!!!!

Pyriscent “Pyriscent”

I took my phone in for a screen repair as I needed to get an upgraded phone. I couldn't upgrade my phone until they repaired it through my insurance. The deductible was $30. This is reasonable enough considering I pay $15 per month. I have wireless charged my phone for its entire life. I have never had a single issue with wireless charging. I come in and it takes them a full 24 hours to even look at the phone for some reason. As infuriating as that was it wasn't as bad as the scam that was about to come. They claims that wireless charging wasn't working so they would not be able to repair the screen. How that makes any sense is beyond me but how they could so blatantly attempt to scam me is also beyond me. I immediately filed an information report with the police to protect myself from the scam. Of course when I got home the wireless charging was no longer working. What this company essentially is doing is breaking your phone at the repair shop with issues they claim are intermittent. Intermittent issues with technology is the perfect crime as it is impossible to determine the issue without swapping out the part. Since I had no issue with wireless charging before this is a clear and blatant scam that I will be reporting with Verizon as well as the proper authorities. I heard another gentleman coming in talking about how his asurion phone was also having issues. This company is a complete fraud and the way the screen cracked on my Samsung phone was as though it was an iPhone. The replacement phone they wanted to me to buy was directly due to an issue with one of their replacement phones. How does that make any sense? Why would I buy another replacement phone from you after you just claimed that the reason I can't get service from you is because the phone randomly doesn't wireless charge, despite me not having any issue with wireless charging before I came to the store. Such a scam. I will never deal with this insurance company again.