Midco

Category: Internet service provider in Lawrence, Kansas

Address: 2000 W 31st St suite c, Lawrence, KS 66046, USA

Phone: +18008881300

Opening hours

Sunday: Closed

Monday: 8:30AM–5:30PM

Tuesday: 8:30AM–5:30PM

Wednesday: 8:30AM–5:30PM

Thursday: 8:30AM–5:30PM

Friday: 8:30AM–5:30PM

Saturday: 9AM–1PM

Reviews

Harry Lowe

Sep 9, 2022

Worst service I’ve ever used. A lousy excuse of a service company. Signal goes out every 30 minutes and makes me reset the whole thing. This has never been fixed and I’m sure it never will although we’ve called many times. Maybe if you want a monopoly over the Lawrence service area, offer decent services.

Matthew Ochs

Sep 3, 2022

We have been struggling with a "flapping router" for 3-months at our house, Midco asked us to call every time we have issues so they can credit our account. For 3 months of issues we have been comp'ed 1 1/2 months. The last time I called the customer service manager Mary told us that she would not comp us further and cover the remainder of the next bill's total even though our service is still unreliable and fails at key times (work from home, watching a movie with the family, etc.). We are going to contact AT&T next week about getting their services in our home.

Spaghetti (SS)

Sep 3, 2022

No longer offer 24/7 support. Needed help when internet went down and I work from home. All the menu does is direct you to sales so you buy something. Live chat stops at midnight or some such thing. Half the time the speeds are unreliable. Unfortunately I don't think there is any other company to provide service in my area.

Sophie Morris

Sep 2, 2022

I just started using Midco this past month. The setup was fine, and the equipment arrived in a couple days! My problem was the bill. My first bill was $126. I was set up for a promo where I would pay $47+$8 for everything. I set up messaging system, so I’d know when my bill was due. The 2nd of the month, and no notification, email or text. So I try to log into the account, and it says it’s all late fees, and random misc charges. The late fees for one day is close to $80? This better not keep happening.

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Questions & Answers

What is faster AOL dial up or Midco? My guess is AOL

JKH Davies | Sep 21, 2018
Dakota Bledsoe | Sep 21, 2018

Ya'll missed the joke because Midco freaking sucks.

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Does anyone answer the phone ever?

Kenneth Prost | Sep 21, 2018
Geoffrey Kump | Sep 21, 2018

Use Twitter, they seem to answer that.

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Is there any way I can contact my local Midco without driving across town or waiting for days on hold with their corporate number? It’s very frustrating to not have help when on the third modem not working this week.

A J | Sep 21, 2018
P. Wempe | Sep 21, 2018

That's the experience I had. Was quicker to drive across town and hard not to be mad about my online experience and the endless wait on hold. The people were nice in the office. And I'm sure have heard the same story before.

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Can anyone tell me if Midco is better than ATT for west Lawrence? I currently use ATT and it is so slow and keeps having interruptions.

chikamso cynthia Esiaka | Sep 21, 2019
Skipper G | Sep 21, 2019

Midco is better the ATT&t

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Will the Foodnetwork, Animal Planet and TLC still provide new episodes on cable or have these now moved to Discovery + channel?

Sue Albers-Smith | Sep 20, 2021
elizabeth gragg | Sep 20, 2021

You'll probably have to call them as that's going to be something that is going to be included in various packages.

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Where do I bring Midco equipment to return in Lawrence, KS?

Barbara Thompson | Sep 21, 2019
Kenneth Cotton | Sep 21, 2019

Its better if you bring it back yourself. So if you have any questions about your account we can handle that too..

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My internet keeps going out. When are you planning on getting it together? Fix it or I'll terminate my service.

Kyle Young | Sep 21, 2019
Mary Evans | Sep 21, 2019

Go by the store on 31st and Iowa and explain to them what is going on with your internet

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Anybody know why certain brands of motems don't work with midco?

L West | Sep 21, 2018
Matthew Pool | Sep 21, 2018

While I don't know the specifics for Midco, most ISP's only authorize the ones they have tested and passed. They tend to test most all of the modems thst are out there (but obviously can't get to every one) and then determine the security of the modem. If it doesn't pass their standards it wont be accepted. So if you have a modem thst won't work typically it is because they either haven't tested it, or they have and it didn't meet their security standards. But I am glad you are getting your own. Don't rent one from any ISP. Control your network.

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How do I Access the lifeline program

Rex Pinegar | Sep 20, 2021
Kelsey Burton | Sep 20, 2021

Your bill has to be 100% paid. Then you need to send them your snap benifits and or your state health card documents through your online account with midco. After that call them to confirm that they have recieved your documents. Hope that helps :)

How come as a lawrence station you can't watch the KU games on espn u? Why pay $170 a month and not be able to see it?

Ben Wiggins | Sep 20, 2020
Kellena Smith | Sep 20, 2020

I'm sorry I can't help. But call them or go to see them by firehouse subs

is there anything good about Midco?...will have family moving in there soon and ATT internet was such a hassle to check into, they went with Midco internet for now. Lots of redflags as far as Iam concerned...Cox does not service that area..

jayhawker G | Sep 21, 2019
Benjamin Langston | Sep 21, 2019

Their customer service is pleasant and fast. The actual quality of internet service is pretty abysmal.

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Why is Midco's email server not letting me log on......Please don't tell me to unplug to reboot. Please check your system

Diane White | Sep 21, 2019
Midco | Sep 21, 2019

Hello, Diane! We're sorry to hear that you're having problems logging into your email account. If you could please reach out to us through any of our contact options at Midco.com/Contact, we would love the opportunity to help!

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Their are a lot of channels I do not watch and wanted to know if it is possible to remove them from the menu page--I keep stopping and checking on the cartoon channel for example--waste of time--thanks

michael berry | Sep 21, 2019
Mary Evans | Sep 21, 2019

Call customer service and they can customize a pack for you.

Is Midco (Lawrence) carrying Jayhawk TV? I don't want to miss the preseason KU basketball games.

Colene Botts | Sep 21, 2019
Mary Evans | Sep 21, 2019

Not sure you might want to call customer service

Is your totals game and other channel's bloching

Allan Oehm | Sep 21, 2019
Vikalp V. | Sep 21, 2019

No. All works well.

Is there a phone number to the actual store?

stephen kelly | Sep 21, 2018
Mary Evans | Sep 21, 2018

No local phone number, call toll free number for assistance.

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I cant play fortnite and makes me sad. are their more expensive plans much of an improvement?

Duhckey | Sep 21, 2018
Waffles | Sep 21, 2019

Don't bother spending more. I've got "gigabit" and still lag like I'm on satellite in Antarctica. I don't think I've ever run a speed test and hit anything near what I'm promised other than exclusively on their test, and if their test is like their customer service then you know it's a lie. Even on their test I'm scraping the bottom of the speeds they promise. And that's during non-peak hours.

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Can I have someone looàt it?

Kathy Lobb | Sep 21, 2018
Andrea C. | Sep 21, 2018

Idk

Is Midco the only internet provider in Lawrence? I’ve had them a week and three outages so far!!! Ridiculous!!!! Customer service sucks as well.

Stops4Armadillos | Sep 21, 2018
Brad “Bobo” Torrence | Sep 21, 2018

Unfortunately, it is probably the best option. You can try AT&T (DSL service) but it's probably more expensive for no improvement. There around also satellite services like Dish or spectrum, that are possible if you own the residence.

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Does MIDCO have a "local" telephone number?

Shirley Halladay | Sep 21, 2018
Connie Hsu | Sep 21, 2018

Not as we knew. You have to call the 1-800 numbers or go to their local office.

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How many recordings can I have with tivo and watching a dvd?

Kathy Gallagher | Sep 21, 2018
Andria M. | Sep 21, 2018

Depends on the size of your TiVo, but quite a bit. Not sure what you mean, but you can watch a dvd while it records.

How to change my Internet password

Erica Ricketts | Sep 21, 2018
Sammy Carmon | Sep 21, 2018

You have to go into your router ip and change it

Can I pay my bill at your location?

Brandon Nelson | Sep 21, 2017
Brian Conrad | Sep 21, 2018

Horrible Hard to pay. Login crazy hard compared to all others. HATE MIDCO. Dish coming soon. Wish law google fiber

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How much is high speed internet connection service only a month?

A Google User | Sep 21, 2017
mike long | Sep 21, 2018

Midco doesn't have decent service, let alone high speed.

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