Fontainebleau Miami Beach

Category: Hotel in Miami Beach, Florida

Address: 4441 Collins Ave, Miami Beach, FL 33140, USA

Phone: +18005488886

Reviews

Kim Samir

Sep 21, 2022

I don't know why the autobot turned this into a good review but ill reiterate this place is AWFUL. They're money hungry and once they get your money you're forgotten. Back to back conferences were happening so they catered to them the entire time. We had to figure out everything on our own! $150 a night for incidentals is ridiculous! I've stayed at way more lavished places and $150 was for the total stay (4 days). The staff didn't explain how to check bags, what times a key was needed for the elevators. The elevators weren't ever fully running either! Also was not told we had to call for housekeeping to clean the room! All the money is going into the lobby upkeep. The rooms are lackluster and extremely basic. This hotel left a bad taste in my mouth about Miami period. I wouldn't recommend anyone staying here. It's purely for status but it doesn't match that. Never again.

Gissela Moyer

Sep 20, 2022

After a horrible experience all together - cancellation due to the ongoing tech issues since early September. The hotel charged my credit card despite this being waived that weekend. I called the support team and both the supervisor and rep were unable to transfer me further and or initiate an email capturing my request and documenting it further. I will now have to wait for who know how long to get an update from accounting. This brand is horrible and please take note.

Ryan Taft

Sep 20, 2022

Went down for a weekend and had probably the worst hotel experience I’ve ever had. We arrived at 1pm and immediately knew something was wrong when there was a line of people that was at least 50 people long waiting to check in. We “checked in” to be told that the system was down and that they’d call us when the room was ready. By 8pm we still had no call and there were over 200 people waiting to check in. We got 3 rooms and when we finally made it up to them they hadn’t even been turned yet! Dirty rooms, no towels, clumps of hair in the drains and a half empty mini bar that we were sure that we’d be charged for after waiting over 8 hours for check in! When we were finally settled in and explored the hotel the prices were high as you’d expect. On Monday our wait to check out was equally ridiculous and took over 2 hours, causing us to be incredibly close to missing our flights. The worst part of the fiasco was waking up this morning to additional $900 charges on all of our cards for rooms we already paid for! Called guest services and they have an answering service to inform you that they don’t open until 11:30 so awaiting a call back now. Cheaper and more fun to stay right on South Beach and I’d never pay to stay here again. I’ve had better experiences as motels

Andrea Savarese

Sep 20, 2022

Bad, hours hours hours in line just to check in worse than Miami customs. No response to my emails, unpaid sums charged and no invoice at check out if you can call check out. Absurd!!! Dirty, crazy people and staff not up to the task of handling that mass of people. I have been to Miami many times and have toured many hotels, this for me cannot be defined as a "hotel", not even a star. MISS IT !!!

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Questions & Answers

Is there laundry facilities on site? Could do with leaving at reception and forgetting about it

Pippa AstburyClark | Sep 21, 2019
Manny S | Sep 21, 2019

Unit had washer and dryer

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Did whitney houston move bodyguard made in Miami beach

Pamela Shackelford | Sep 21, 2019
Albert Peterson | Sep 20, 2020

Yes; scenes at the Fontainebleau were shot in the Le Sable presidential suite, top floor of the Chateau tower, oceanfront.

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Does anyone own a unit at fountainebleau? If so, is it a good investment?

Rudy Yepez | Sep 21, 2019
Raymond Herbst | Sep 20, 2021

To dc

DO NOT STAY HERE! I WAS ROBBED, MY LICENSE, MY BANK CARD AND CREDIT CARD WERE STOLEN FROM MY PURSE AND NO ONE DID ANYTHING TO HELP THE SECURITY MANAGER, AL DORSETT WAS TOLD AND NOTHING!! DO NOT REPLY WITH A GENERIC MESSAGE LIKE ALL THE OTHER REPLIES

Barbi Salmeron | Jul 22, 2022
Celeste Felix | Jul 22, 2022

Sorry you had to go through that When I was there there were moments I felt unsafe as well. Did you call police to file a report?

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Do you provide bathrobes

susan scovill | Sep 20, 2020
James Burmeister | Sep 20, 2020

They definitely have bathrobes in the rooms, and they are super soft.

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Is the two story building surrounding the pool hotel rooms that you can stay in?

A Google User | Sep 21, 2019
Albert Peterson | Sep 20, 2020

No; the two story building next to the oasis pool is the Le Cote restaurant; the first floor is the kitchen and serving area, the second floor is open air dining.

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What kind of music streaming service do you use in the lobby, hallways, etc.?

Arne Borgersen | Sep 21, 2018
ThemKingBoys King | Sep 21, 2018

A good variety

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I want a mailbox

شافي العجمي | Sep 21, 2018
Albert Peterson | Sep 20, 2020

Unfortunately, not a post office.

Hi! What's the cost of parking a car in the hotel?

Jareth Lassard Rosenthal | Sep 21, 2018
Can N | Sep 21, 2018

It's $47 now..

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Can i use TRIPLE AAA

Nikki Too Real Nations | Sep 21, 2018
Albert Peterson | Sep 21, 2018

Yes; 10% discount on standard rooms (not suites), dependent on availability; book on AAA website or contact hotel directly.

Did the hotel suffer a significant amount of hurricane damage. Have plans with a huge company group in January.

Carol Peach | Sep 21, 2018
Allan Gross | Sep 21, 2018

No damage at all.

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When will the hotel reopen

Tommy Martirano | Sep 21, 2017
Stacey Tahiri | Sep 21, 2017

I dont know tommy martirano. Sorry

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Our experience here was so terrible, I'm sure I'm not the only one. Is anyone else who stayed here on Labor Day Weekend having a hard time getting a refund?

Julianne Jacobs | Sep 13, 2022
G. A. | Sep 13, 2022

Unfortunately that's how it is most anywhere in Miami/Miami Beach.

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How is it possible that there's a lot of Frank Sinatra pictures at the lobby and not even only one of the great Jerry Lewis, who directed and starred The Bell Boy there in 1960?

Sebastián Pinardi | Jul 22, 2022
Lisa Robinson | Jul 22, 2022

Great question. So was bond and Scarface. Alot of enthuses on Sinatra.

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What to tip cabana man

Mary Connor | Feb 22, 2022
Ariel Blanco | Feb 22, 2022

Depending on the service. If the cabana man coming up to you asking if you need new drinks or food then for sure 20-30%. But if you have to look for him to get service then just do the minimum gratuity

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Are there any black out dates in May or June

Rosa Perez | Sep 20, 2021
Laura Garcia | Sep 20, 2021

Not at all, that was in 2020. Now Miami is open and no blackouts or curfew

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Is the property still associated with Hilton?

Ron White | Sep 20, 2021
Chavonne Dunbar | Sep 20, 2021

No

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Hello are the services 100 percent

Ageless Black Beauty | Sep 20, 2020
Ana Tenover | Sep 20, 2020

They are following guidelines 100%, but that means they had to temporarily discontinue room service and not all restaurants are open. If you want to order food there, they only have 2 places open on property and you have to physically go there. You can't order on the phone for pick up. That's the only inconvenience there, however they are being very safe during these times.

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Accepted 🐕

Yamilet Ortiz | Sep 20, 2020
Andrés G | Sep 20, 2020

Handsome

hello please is it I can have a reservation but it is a little far with the exact dates from March 20, 2022 to March 31, 2022 with a sum to be paid at the reservation and this will decrease the rates .... thank you in advance

ZIAD EL HELALI | Sep 20, 2020
Albert Peterson | Sep 20, 2020

Hotel rates are usually available 330 days in advance; please contact the hotel after 30 April 21.

Are their any smoke friendly resorts

Meya Owens | Sep 20, 2020
Albert Peterson | Sep 20, 2020

Not in the United States; native American owned hotels sometimes allow it.

How many rooms and suites at the Hotel

Gustavo Cosio-Villegas | Sep 20, 2020
Юрий Белько | Sep 20, 2020

A wonderful hotel complex, everything you need for relaxation and entertainment, a sea of ​​restaurants and bars. But nearby, in the same complex, you can order apartments through Airbnb at a lower price and enjoy life and not deny yourself anything. I am delighted with the complex, from the ocean, from the rain that was every day, but so warm and gentle. Everything is super, I want to return for a week again. !!!!

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How do you get a job at Fountainebleau?

Sheri Lynn Evans | Sep 20, 2020
Asa Waterstraut | Sep 20, 2020

As nobody here is providing an actual answer, here you go Sheri: https://www.fontainebleau.com/careers/index

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I was billed for the guarantee I left at check-in when we paid all when checking out. I request the urgent return of the concept at the warning of initiating the pertinent actions to the hotel

Nanci Amitrano | Sep 21, 2019
Encarna Pérez | Sep 21, 2019

Tomorrow we check out, I can't comment on it. But we will keep it in mind, thanks !!!

what is bay view

Saliha CHARLES | Sep 21, 2019
Camila Restrepo | Sep 21, 2019

it's a mall and an outdoor park in downtown miami

How far is the hotel from the Miami Airport?

Carl Driscoll | Sep 21, 2019
Gaspar Vento | Sep 21, 2019

20 min

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What is the best tower to stay in? Is one tower better than the other? Are they all updated, or are there ones that are old and need to be updated?

Da Queen | Sep 21, 2019
Albert Peterson | Sep 20, 2020

Four towers; the Versailles is best for conventioneers; the Chateau is the curved original historic tower; the Tresor is the tallest tower, with fantastic views of both the ocean and the Miami skyline, especially at night; the Sorrento is the most exclusive, beach front, poolside, and has the best restaurant.

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I plan to rent a room for 3 people to take off. I need to know if they put an additional bed because it is listed as a room with an extra large king size bed. I would need your response as soon as possible. Nanci Amitrano

Nanci Amitrano | Sep 21, 2019
Jacob Levipil Inostroza | Sep 21, 2019

If your room is the right size you can request an additional one, it is for one place and it has an additional cost.

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Hello good day. I need to know the hotel's juvenile policy. How old is the adult for the hotel?

jmargento | Sep 21, 2019
Leon Villegas | Sep 21, 2019

I do not work for the hotel. Call the front desk of the hotel and ask them. Good day.

Do you have to wear a wristband? Looking at some pics it looks like guests are wearing wristbands in the pool.

Paul Villanueva | Sep 21, 2019
Lea Reinhardt | Sep 21, 2019

Not necesarly. But you have to show your key at entrance. Is a very nice pool with excellent music and atmosphere

Is breakfast included ?

Lina Macarone | Sep 21, 2019
Albert Peterson | Sep 20, 2020

No, unless you book it as part of a package.

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what time is check out?

Carroll Lail | Sep 21, 2019
Alan James | Sep 21, 2019

7pm...or however time u like

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I just watched scarface and the fontainbleau hotel pool looks different than it did in 1983 as it does today, no waterfall or palm tree island.

Brent ThompsonSr | Sep 21, 2019
Albert Peterson | Sep 20, 2020

The original pool, 1/3/5m diving tower, and the serpentine pool villas were all removed and replaced by the Tresor and Sorrento towers, the new Porte cochere, the island, bowtie, and arkadià pools, and the le cote restaurant.

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Do you have to be 18 years old or 21 to check in?

Natalie R | Sep 21, 2019
THE FACTORY FITNESS AND PERFORMANCE | Sep 21, 2019

Minimum age unfortunately is 18.

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How much is parking per night?

Milena Sánchez | Sep 21, 2019
Gabriel Holguin | Sep 21, 2019

They tell you USD 40.00 per night and that you can take the vehicle out whenever you want. The final they charged me USD 26.00 per night

Is there a wedding package for this hotel?

shantae walker | Sep 21, 2019
Albert Peterson | Sep 21, 2019

Of course they do...contact the hotel directly or online.

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How far is this hotel from the Miami Bach convention center?

Samuel Reifer | Sep 21, 2019
Zion Extreme | Sep 21, 2019

5 minutes take uber parking is way too expensive

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Is this the hotel that hosted an AMA convention in the late fifties, where Charleton Heston appeared at the world premiere of "Ben Hurr?". The movie was shown in a new expanded screen format. Gen. Dwight Eisenhower also appeared at the venue.

Peter Poskus | Sep 21, 2018
Albert Peterson | Sep 21, 2019

The convention, yes; the premiere, no: the premiere of Ben-Hur was 11/19/59 at the Lowes state theater in new york city; it might have been a special showing of the 1956 film the ten commandments.

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I received an email saying I have to reserve and book tables and pay extra money basically if I want to enjoy my stay.The cost to reserve a room doesn't seem to cover any amenities.Am I wrong?

ree reed | Sep 21, 2018
G “Hal33189” F | Sep 21, 2018

Room comes with access to the pools and gym , free guest only adult pool party on weekends, internet , beach chairs . If you stay at the Fontainebleau is because you're there to make it a special time therefore you need to be ready to spend.The hotels has amazing restaurants , LIV night club, Chez Bon Bon and yes is not cheap.

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Any suggestions on closer parking places that are not that expensive near the hotel surroundings?

Jareth Lassard Rosenthal | Sep 21, 2018
Windia Saint-Louis | Sep 21, 2018

They normally provide free parking, you should look into what package you have.

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How far is Miami Port

Lisa Wiborn | Sep 21, 2018
Albert Peterson | Sep 21, 2019

30-45 minutes; the shuttle service can be included with your cruise package; see your agent.

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How much is a day pass to the pool?

ELAINA HOOD | Sep 21, 2018
Albert Peterson | Sep 21, 2019

The pool cabanas are the way around being a guest; rates range from $200-$1000 a day depending on how close you want to be to the DJ at the arkadia pool, or the baking throng near the oasis or bowtie pools: contact the hotel directly or online and book cabana reservations in advance.

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Hotel guests must pay to park?

Devonda Holloway | Sep 21, 2018
Pratip Banerji | Sep 21, 2018

Yes and it's not cheap. There may be other parking options nearby, but it's probably better to take a ride service instead if you can.

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If I am an employee how do I get a discount?

Ana Garcia | Sep 21, 2018
fide colore | Sep 21, 2018

I have no answer to your question! I do not work there.sorry.

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Is the hotel open after Irma storn

Raquel Centeno | Sep 21, 2018
Mina Gerges | Sep 21, 2018

Yes, the hotel is open.

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What marina is close to fountainleau hotel?

Lucy Casey | Sep 21, 2018
Albert Peterson | Sep 20, 2020

Fontainebleau operates the marina directly across the street.

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I want to rent a car from October 13 to October 15, where I'm going

JORGEeE SEGURA SENDAY | Sep 21, 2018
Albert Peterson | Sep 20, 2020

Enterprise rent a car has a branch inside the hotel.

Hot tub in the rooms?

Kenny “Dj Choice” Styles | Sep 21, 2017
Ben | Sep 21, 2017

I would call and ask the hotel. rooms very depending on price.

Is it a fee for the club if you are staying at the club?

V Robinson | Sep 21, 2017
Albert Peterson | Sep 21, 2018

If your referring to the LIV nightclub, the cover charge still applies; FB hotel guests do get bumped to the front of the line, if properly dressed.

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Does the fountainbleau offer free parking for guests?

K P | Jun 22, 2022
Unkn0wn C0mmand | Jun 22, 2022

As a rule of thumb with this hotel, if the question begins with "Does the Fountainbleau offer free....", the answer is more than likely no. They nickel and dime you to death- all the way to $12 bottles of water in your room, no coffee makers in the rooms, and you can't use the fridges without paying.

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