Rent-A-Home of the Triad - Property Management

Ginny Maynard

I have been using Rent a Home of the Triad for 9 years to manage my rental property. They are the best of the BEST. I live 200 miles away and never had to worry about receiving my rent money (which was automatically deposited to my account) or the condition of my property. They are on top of things. Kerri, Jeff, the Karens and all who have helped me made me feel like part of the Rent a Home Family! Sadly I am terminating my relationship with them as my grandson is moving into my rental home. They have assured me I can always come back if that does not work out. They could not have been more gracious and continue to be of help to me. Thank you! I love all of you and God bless you.

Tom Hodges

We rented one of the properties they manage for nearly 3 years. For the most part it was uneventful, and any time we needed help (i.e. broken garage opener, water heater failure), I usually just contacted the landlord directly. Felt we had a pretty good relationship. We took great care at move out, making sure everything inside was professionally cleaned, yard mowed and trimmed, gutters cleaned, etc. Instead of returning my security deposit, however, they sent me a bill for $1500 "overgrown yard clean up". Wow. Only time in my life anything like that has happened, and I've been renting for over 10 years from 6 different landlords. Had a couple argue about trimming a bush or wanting exterior cleaning done, but never just been sent a giant bill. And the kicker is it was for work the landlord elected to do over a month before I moved out, and most of it was nothing a tenant would ever be responsible for, mainly clearing land that was overgrown before move in. None of the work was ever discussed with me, no one indicated I'd be charged for any of it, and I was never given any opportunity to complete it. On top of that, the contractor who did the work destroyed some of my plants and left litter all over the back yard for me to clean up. And again, this was done over a month before I moved out, without notice. And there has been no acknowledgement whatsoever of the harm they caused, or the efforts we put in to leave the property professionally cleaned beyond any tenant responsibility. When I protested, they did reevaluate, but they're still holding me accountable for some of it, without offering any justification, relevant invoices, photographs, etc. If that changes, I'll update this review, but as of now I just feel like I'm being taken advantage of. I need proof of relevant charges or my entire deposit back. That seems like a fair ask. Edit: They're now only claiming $250 for untrimmed bushes, which is more reasonable. Still not ok though! - the work was done without notice or warning, over a month before move out - the photos they used as justification are not correct, as the "before" photo is actually a current photo, clearly displaying a sticker that I put up during my tenancy - the bushes were only a little more overgrown at the time they were cut than when we moved in. The landlord had them cut back to the bone, on my dime apparently Still does not feel good. Added 1 star. Will add more if situation is fully rectified. Edit 2: After further discussion, I've agreed to the $250 charge. It's similar enough to what I would've paid a contractor to trim the bushes. The timing and selection of contractor were not Rent-a-Home's fault - that was done by the landlord. Again, I felt I had a good relationship with the landlord so it's still very puzzling ... but I do feel that Rent-a-Home has acted in good faith. At this point, I'm just waiting to receive my check. Added another star.

Lane Allegrezza

WORST RENTAL PROPERTY COMPANY EVER! Do not rent from here!! We moved into our place and it was clearly infested with roaches. They acted like they didn’t know and would not help us. Any time there was any issue, they did nothing. They wouldn’t even answer the phone. We lived in an apartment complex and the fire sensor in the common area ran out of batteries. It was at the top of a 15+ foot ceiling and they said it was our responsibility to get up there and change it. Would discourage anyone to rent from them. There needs to be a 0 star option!

M D

I live next to one of their properties. They're horrible from an exterior maintenance standpoint. Months after notification of needed repairs, still no repairs. If you own a rental run from these people. They lie through there teeth