Cone Health Urgent Care at Elmsley Square

Chef Kristea

When this location first opened, it was amazing . However; the last few Times I’ve gone were less than suitable. The receptionist is extremely slow at check in and has inappropriate conversations with certain patients while the line grows extremely long (by the time she got to one gentleman he was rushed to the ER…he stood in line waiting while she chatted about an upcoming wedding of a friend). On the same day this happened I waited patiently to get called back…when I got to the back I advised the male nurse that I had only been taking 3 RXs and named off all 3….he continued to ask me if I were taking a laundry list of medications after I proceeded to tell him 3 more times the 3 meds I was on. The doctor wasn’t rude, but only took less than 5 minutes to evaluate me and just wrote a RX for what the previous doctor had given me two months before. I grew concerned a few days later and started having some issues with the meds and called the urgent care bc my doctors office couldn’t fit me in. I was patient after being left on hold and explained to the rude receptionist what I needed and got no response when I finished. I waited a few moments and then said “hello” to be sure the call hadn’t been disconnected. The receptionist then gives me attitude and says “you’re gonna have to wait, I need to get your information!”…how was I supposed to know what she was doing when I had been met with complete silence after explaining what I needed? I’ve worked in healthcare and I’ve worked on phones so I understand having frustrating days…but the location had only been open 20 minutes when I called and I wasn’t yelling or being rude, I greeted her and explained what I needed. The receptionist is absolutely awful. It’s the same lady every time I’ve had to go there. And even though she took my information for a callback, I haven’t heard from anyone and am beyond disappointed. It’s as if my health was not a concern. The bill alone is going to be massive and all that was done the last time was listening to me breath and looking in my throat and ears. I’m upset, disappointed and unfortunately sick. I can’t afford the ER and they’re not much better and my doctor is booked until October 10th. Please don’t visit this Urgent Care. You’ll wait a long time only to be glanced at when you finally make it to the back.

Eva Dunn

I have had two friends to visit this urgent care facility to see if they had COVID and had to wait 3 days for the results and no calls made to let them know that the results were positive. They had to call for the results and one was told he had it but they didn't want to give him medicine to take and the other one received a call from LabCor telling him that he had the COVID but had not received a call from cone urgent care letting him know that the test had come back positive. I would not recommend this cone urgent care facility to anyone. So if you have an emergency don't go there.

Qadira Huntley

The PA came into my room and was immediately dismissive regarding my explanation of what I needed to be seen for. I told him I had a bacterial infection from a tattoo that had come back for a second time and requested a culture. He denied the culture stating that it would be irresponsible thing to do. (Fine) I asked him why and he continued with just saying he will not move forward with one. He never explained to me why. He was very disrespectful and showed no interest in actually helping me. He confirmed that it was bacteria and I was told I would be getting an antibiotic. He left the room and never returned only for me to be discharged with a different prescription than we discussed. As a patient, I was hurt and very confused by his actions and tone. He was extremely cold towards me from the beginning as if I was taking up too much of his time.

Phyllis Williams

The people had been waiting too long to see someone for even a small finger cut