Empire Visionworks

Category: Optometrist in Albany, New York

Address: 1440 Central Ave Ste E-2, Albany, NY 12205, USA

Phone: +15184898575

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–6PM

Reviews

Ryan Salisbury

Sep 16, 2022

On 2 separate occasions, I've visited with my family to have frames adjusted and fit to our faces. I found the staff to be very friendly, patient, kind and knowledgeable. The staff we had assessed the frames on our face before we ever sat down for a fitting and knew adjustments to make that we didn't even know were an issue! It was 2 of the best experiences I've had with a visionworks yet! Very satisfied with this location!

deean Martien

Aug 31, 2022

Me being diabetic they showed me everything i needed to know The video was a little slow but i guess that's bound to happen.the person that helped me did an excellent job..she was very nice..

Celeste

Aug 11, 2022

Been going here since I was a kid, always knew this place was slow, thought it was just me. Am 19 now, was gonna come here but I rather take two buses and walk then sit through another 2 hour drag. What an embarrassment, they haven't gotten it together since 2012, doubt they will now. Better off going to another one until they close this hole in the wall up. (Lens Crafters is AMAZING)

Shaq Fu

Aug 10, 2022

Was there from 9:25am until after 11:30 am for a new patient routine eye exam. I was never helped with glasses like I was told I would be. They argued over who would . Decideded to take my buiness elsewhere. Staff couldn't work the testing machines, didn't know passwords, couldn't collect my copay and struggled to print my paperwork. Worse experience ever.

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Questions & Answers

Are you guys at your new location yet

Nina Benoit | Nov 22, 2021
Rhiannon Norton | Nov 22, 2021

Our last day at 1009 central will be the 20th. We will reopen at 1450 central ave on the 24th.

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Where is your new addresss ?

Nej Onarres | Jan 21, 2022
Ingrid Cruz | Jan 21, 2022

Where staples is on colonie. It's rite next to it.

My son had an appointment last week. When we arrived, you guys were closed. Even though is was well before 7pm. I wish someone would have explained to me why you guys weren't open, or why his appointment wasn't rescheduled.

Noelia Rivera | Nov 22, 2021
Empire Visionworks | Nov 22, 2021

We apologize for the issues in service, Noelia! We'll forward this to higher management and look into this right away.

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Is there any appointments available within the next week

Dranae Washington | Sep 18, 2021
Jessica Burnett | Sep 18, 2021

As to the question of an appointment.. Is there anything available anywhere anytime soon for an exam? No, it's called a pandemic everyone, get with the program. Even seeing a physician is booking out for months. Don't procrastinate things.

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Can i get my lens from them even though i didn't get my eye exam from them

Mario Thomas | Sep 18, 2021
Jessica Burnett | Sep 18, 2021

Yes, you can. You just need to provide the valid Rx to them. And @ Joey.. Don't you have something better to do with your life then make a snarky remark?

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Do you need an appointment for an adjustment?

Deborah Villa | Sep 18, 2021
Michel Nay | Sep 18, 2021

They say you need an appointment for everything due to covid-19

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i have been on hold for at least 15 minutes. How can i make an appointment Thank you,

Elena Turley | Sep 18, 2020
Julio Rincon | Sep 18, 2020

You can make an appointment online on their website. Their phone system is horrible, I was on hold for 20 minutes on three separate occasions.

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Are you guys open for business

Samira Nicole | Sep 18, 2020
Bruce Riley | Sep 18, 2020

They are im not .

Do you accept Child Care Plus NYS Insurance (Medicaid)

Peg Thayer | Sep 19, 2019
chad parker | Sep 19, 2019

Yes they do

Do you get your glasses while you're there or do you have to go back to get them

Jessie Burrows | Sep 19, 2018
Dierdre Prevot | Sep 19, 2018

Depending on your prescription. It can take up to an hour to be made. If prescription is in stock.

Do they accept cdphp

Rose Bouyea | Sep 19, 2018
Dierdre Prevot | Sep 19, 2018

Yes it is accepted

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Do they take Medicaid

Kathy Rosario | Sep 19, 2018
Jessica Burnett | Sep 19, 2018

If its just straight medicaid no but if its through cdphp, mvp or fedelis yes.

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